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概要
Creative and versatile Customer Service professional with over 6 years’ hands-on experience in dealing with customers, both to their satisfaction and that of the company’s. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients.
工作经历
Migration Services Officer /Education Coordinator
Managing the Immigration Department (Pakistan) independently under the supervision of Oz’s Australian office staff.
Assess the profile of clients and analyze their eligibility for migration.
Detail discussion on the profile of migration clients and informing them about the possible options.
Communicating courteously with clients and answer their queries via telephone, email, letter and in person.
Determines customer service requirements by maintaining contact with customers, analyzing information and applications.
Learning and keeping myself up to date for any changes in the organization’s products or services.
Meeting and work with customer service manager to ensure proper customer service is being delivered.
Keeping accurate records of discussions or correspondence with customers.
Dealing with client’s payments i.e., providing payment schedule and receipts.
Follow up on customer interactions on daily basis.
Marketing of the company’s products and services and answer people queries.
Attending various seminars organized by the company.
Documentation Executive
Client’s correspondence and support in their application for Immigration.
Handling of documents and working with clients for their application.
Follow up on customer interactions on daily basis.
Work with customer service manager to ensure proper customer service is being delivered.
Coordinating for non-financial information and records required for the immigration applications.
Maintaining proper record of the clients and making sure to keep it confidential.
Work under rigorous pressure and meet close deadlines.
Assisting with the day-to-day efficient operations of the office