概要


Resolve an average of 800 queries in a week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
Building reports, clarify and manage the conversational flow.


工作经历

公司标识
eBay store manager
GR Solution Pvt Ltd. (OLA E-Commerce)
Jan 2020 - 代表 | Islamabad, Pakistan

Managing account activity in relation to traffic acquisition, sales, conversion and reporting - Manage Products from Research to Final Sales. - Supervising listing creation, titles enriched with targeted keywords.Ebay Title Optimization - Monitoring account health and metrics, proactively alert team for issues - Manage the product listings to increase sales. Dealing with customer queries, Cases, Returns, Negative feedbacks and shipping 24 hours.

公司标识
Customer Support Executive
OLA E Commerce
Nov 2018 - Jan 2020 | Islamabad, Pakistan

1) Managing eBay store 2)Answering customer\'s queries using different tools. 3) Managing returns, cases, defects, campaigns, and \"shipping within 24 hours\" transactions 4) Supervising Product Listing on stores 5)Calling eBay customer service from time to time 6) Assisting the department manager in related activities as and when required.

公司标识
Communication officer
Protégé Globle
Aug 2018 - Oct 2018 | Islamabad, Pakistan


The overall responsibility of the position is to recover and collection of medical bills via e-mails and out bound phone calls.
Analyzing and answering general questions, inquiries regarding medical billing on behalf of Doctors and Clinics of USA California.
Have to recover certain amount of bills from insurance companies of US California & have to perform routine collection of medical billing related tasks.
Answering regarding Medical billings from Medical Insurance companies Negotiating on medical bills recovery
Ensure compliance to Customer Relationship Management & Attainment of desired target.

公司标识
Trainee student/Supervisor
Tariq Abdul Ghani Maqbool & Co., Chartered Accountants
May 2012 - Sep 2017 | Karachi, Pakistan

I had worked with Tariq Abdul Ghani Maqbool & Co. as a Trainee student/Supervisor, since 7th May 2012 to 4th Sep 2017

公司标识
Trainee student
HYDER BHIMJI & COMPANY
Apr 2010 - Apr 2011 | Lahore, Pakistan

I had worked with Hyder Bhimji & Co as a Trainee student, since 4th April 2010 to 20th April 2011.

学历

University of the Punjab
学士, , B.Com‎
Accounts, Economics, Stat Math
2008
FBISE
中级/A级, , FSc (Pre Engineering)‎
Literature
2006
Other
大学入学/0级, 科学, Matric in Science‎
Science
所占比重 78%
2004

技能

中级 Analytic Reporting
中级 Data Acquisition
熟练 Listings
中级 Reporting Applications
初学者 SIC- Standing Interpretations Committee
初学者 Tally Accouns
初学者 Vehicle Allocation
初学者 Working Capital Management

语言

初学者
中级 英语
熟练 乌尔都语