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概要
- Assisted passengers at the ticketing counter, gate, and boarding areas, providing excellent customer service and ensuring a smooth travel experience.
- Handled ticketing inquiries, bookings, changes, and cancellations in accordance with airline policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a high level of professionalism and customer satisfaction.
- Utilized computerized reservation systems to manage bookings, seat assignments, and check-in processes accurately.
- Collaborated with other departments, such as baggage services and ground operations, to ensure efficient and seamless flight operations.
- Conducted boarding procedures, including document verification, seat assignments, and boarding announcements.
- Assisted passengers with special needs, including unaccompanied minors and individuals with disabilities, to ensure their comfort and safety.
- Assisted customers with travel inquiries, reservations, and itinerary planning, offering personalized recommendations and travel solutions.
- Managed customer bookings for flights, hotels, car rentals, and other travel-related services, ensuring accuracy and efficiency.
- Resolved customer complaints and concerns in a professional and satisfactory manner.
- Coordinated with airlines, hotels, and other travel service providers to ensure a smooth and enjoyable travel experience for customers.
- Maintained accurate customer records and preferences using customer management software.
- Followed up with customers to ensure their satisfaction and address any additional needs.
- Participated in marketing and promotional activities to attract new customers and enhance customer loyalty.
项目
工作经历
Counselor Airport services
Customer services Representative
Provided excellent customer service to passengers at the ticketing counter, gate, and boarding areas, ensuring a positive travel experience.
Assisted customers with ticket purchases, changes, and cancellations, while adhering to airline policies and procedures.
Handled and resolved customer complaints, requests, and issues in a timely and satisfactory manner.
Coordinated with other departments, such as baggage services and ground operations, to ensure smooth and efficient operations.
Proficiently operated computerized reservation systems, handled cash transactions, and maintained accurate records of ticket sales.
Conducted boarding procedures, including document verification, seat assignments, and boarding announcements.
Assisted passengers with special needs, such as unaccompanied minors, elderly individuals, and passengers with disabilities.
Collaborated with colleagues to maintain a positive work environment and contribute to team goals.
