概要

Skilled in the maintenance and installation of hardware software and providing a high level of outstanding customer service candidate has the experience and education needed for IT system support. Ready to use seven-plus years in the system support field to advise repair install and modify computer software and hardware.

工作经历

公司标识
System Support Engineer
Ucp
Oct 2016 - 代表 | Lahore, Pakistan


Responsible for complex provisioning, advanced maintenance, data replication, disaster recovery, data migration, and documentation for our Open Systems Storage and Backup environments
Demonstrate a high level of technical expertise to support complex Storage & Backup devices.
Forward technical support issues that cannot be addressed by the Help-desk to the appropriate technician.
Troubleshoot and resolve end-user hardware, operating system, and software related problems.
Troubleshoot and resolve basic network and server access problems for end-users.
Troubleshoot window issues and software issues.
Installed both computer hardware and software.
Manage the Computer LAB i.e installation of software, caretaking of IT equipment, installation of fresh window and Ubunto OS.
Strong knowledge of Installation of Linux, OS Window, Microsoft, Adobe, Matlab, Visual Studio, etc
Have good experience with hardware and solutions troubleshooting
Configure antivirus software to fully protect the IT environment.
Install computer hardware and software on desktops to keep versions current.
Manage System-hand  Network issue i.e IP conflict issue, issued IP list.
Great knowledge and experience of IO punching, network switch deployment.
Have a Good experience of deployment of Network cabinet, patch panel, patch cards and cable dressing, network Switch & power.
Strong knowledge of Installation of Softwares with cracks and patches.
Good understanding of TCP/IP, proxy, Windows Administration, Domain Management.
Windows 7,8,10 Deployment, Support, and Troubleshooting.
Strong knowledge of blade system architectures (HP, Cisco, or Dell)
Managing Print Server and network printers.
Managing the installation Scanner, Printer, and Other related equipment.
Hands-on experience with Brocade and/or Cisco SAN Switches and Routers
Managing Projector installation and setup.
Experience working in large, complex, enterprise data center environments
Hardware + Software configuration support, IT support to the UCP employees.
Managing Domain users profile and network Drive.
Delivering IT assets to newly hired users.
Service Manager tickets management.
Troubleshoot networks, systems and applications.
Ability to manage multiple high-priority tasks simultaneously
Responsibilities of Front Man In SSC(Student Service Center), done admission and documents verification.
Manage the hard & digital Data of new coming students.
Provide Online IT support in pandemic to Faculty, Staff & Students through various remote platforms i.e Any Desk, Teamviewer.
Punched Emails of Faculty, Staff & Students in a virtual learning environment (VLE) throughout the pandemic.
Provide support to Faculty, Staff & Students in Email, Also move the emails to concerns & reset Email password of concern through the admin panel of Office 365.
Have a good knowledge about MS Office 365 i.e Outlook, Team, Forms..
Have a good experience of Dismental and deployment of computer Lab's, new network connection, cable managing.

学历

University of the Punjab
学士, 艺术学士, BA‎
Gereralism Education
所占比重 43%
2019
University of Central Punjab (UCP)
证书, ‎
Computer Network, Networking, CCNA
Completed
2019
Govt. College Ghaziabad
中级/A级, , ‎
Chemistry, Mathematics, Physics
所占比重 58%
2015
Govt High School. Ganj Mughalpura Lahore.
大学入学/0级, , ‎
Chemistry, Computer, Mathematics, Physics
所占比重 65%
2013

技能

熟练 Communications
熟练 Help Desk Support
熟练 Internet Troubleshooting
熟练 Microsoft Office 365
熟练 Microsoft Online Services
熟练 Technical Staff Management
熟练 Windows
熟练 Windows OS Troubleshooting

语言

熟练 波斯语
中级 英语
熟练 乌尔都语

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