 Cost effective resource management for a smooth facilitation of residents and commercial sector Supervision day – to – day operations, complaints & quarries of Customer SupportCentre ( Complaints on Elect, Water, Sewerage, Gas, IT, Maintenance, E- Tag System, Horticulture,Encroachment, Building Control etc) Maintain accurate records and document of all customer service activities Identify and implement action plan to improve the quality productivity and response ofCustomer Support Centre Ensure optimal utilization /economy in Human Resource of CSC Oversee Admin of Medical Facility Centre Monitoring and rectification of Service Charges billing operations Tax collection of outdoor hoarding boards leased on monthly / quarterly basis Creation of new sites of advertisement and generation revenue out of it Liaising with all Govt & District Council officials to solve related affairs regarding tax on revenue

During my six years tenure at Sardar Group of Companies know as Centaurs group i served CEO Mr. Sardar Yasir Ilyas Khan as his personal staff, he utilized my operational expertise in multiple roles and situations here is complete picture of my services in different roles and positions.

After completion of a remarkable tenure at ICCI, CEO Centaurus focused back on his prime businesses and at that time he appointed me to take up administration of one of his very close to heart project, an under construction five star Hotel " Movenpick Hotel" which i took the charge and efficiently performed my assigned duties.

After winning an annual general elections CEO Centaurus Sardar Yasir Ilyas Khan became President of Islamabad Chamber of Commerce & Industry, He kept me with him during his tenure over there and i successfully assisted him as his core team member and like a right hand in all daily routine operations. A few of subjects i worked for him are as under;Membership Growth and EngagementPartnerships and AlliancesEconomic Development InitiativesEvent ManagementCommunity EngagementGovernment RelationsForeign Missions RelationsWorld Class Business ExposShopping and Food FestivalsGreen Pakistan Campaigns

Since Covid-19 stepped in to Pakistan company was planning to re structuring one of its project "Asian News" as company had a running Urdu Daily News paper publishing from Azad Kashmir and Rawalpindi at the same time, along with that we had four satellite channels licenses in hand (Provincial News, News, Entertainment and Sports) and It was decided to launch all channels step by step but due to Covid-19 projects remained on hold.

After successful project completion of Taj Residencia CEO appointed me as Deputy Manager Admin to look after Group's all running projects and ventures including sub companies.

On a special task assigned by CEO i was deputed at Taj Residencia site for quality assurance and close monitoring of live development according to his vision time lines. List of achievements is as under during my tenure there;a) Completion and furnishing of Model villas b) Completion and furnishing of Marketing Officec) Execution of infrastructure targetsd) Execution of TVC shoot for satellite TV channelse) Execution of launching ceremony of Taj Residenciaf) Execution of 3 days Family Gala ( Food mela & Music Concerts) at Site

Served as Executive Secretary to Vice President of Company Maj Gen (R) Shaukat SultanWas looking after all major projects of Sardar Group of Companies* The Centaurus Mall- Live Operations* Taj Residencia - Land Acquisition and Development* MOVENPICK - 5 Star Hotel construction in Tower C* Pent House - Penthouse construction development in Tower A* Umm e Ilyas Hosptial - 100 Bed hospital construction development in RawlaKot AJK

o Administration - Axact + Recruitment - Bol Tv Inter departmental coordination to execute smooth administrative operations Ensure fleet availability to meet all requests from all teams members and heads  Develop and implement standard operational policies to maintain decorum by advocating best practices in industry Plan, process and execute vehicle possession from Head Office Karachi Prepare, manage master calendar and ensure flawless execution of events through out the year  Providing hospitality arrangements for VIP guests/delegations  Shortlisting and scheduling of potential candidates for interviews Providing organizational tour and orientation in H.R session Conducting Test/interviews in assistance of Human Resource Organizing Talent hunt programs at multiple universities Generate comparisons of other media channels perks & benefits for better evaluation at the time of induction of Reports, News Anchors and Show Anchors

• Served as OFFICER-01/EXECUTIVE OBU in U Micro Finance Bank since July 2012 till Apr 2013.o Major Responsibilities Scrutinizing documents provided by customer and initiate new accounts through system applications Compile information about new accounts, enter account information into computers, and file related forms or other documents Refer customers to appropriate channel(Franchise) in order to correct their written forms and attachment mistakes Day to day generating MIS at end of day Appropriately escalating complaints to the line managers Online verification for new account opening customers• Served in Ufone Pakistan Since April, 2007 till June 2012 (Worked in multiple roles during my fie years at Ufone Cops House & Service Centers)o Major Responsibilities in Customer Care Maintaining & Developing Agents Daily Performance Reports. Handling and Updating Online Product Quiz System. Updating Management against Quality of Service through Daily Quality Analysis Responsible for assisting Team leader in training and supporting new team members. Handling hyper as well as obnoxious customers with courtesy and customer facilitation skills Served as an Executive Ufone Service Center (Head office F-7 Islamabad and Commercial Market Rawalpindi)