Use computer applications or other automated systems such as spreadsheet, word processing,
calendar, e-mail and database software in performing work assignments.
• Assists in updating records using data from different MS office applications.
• Assists in handling of all filing duties, files and retrieves folders, maintains log to track files,
searches for misfiled or lost files, and boxes records for storage.
• Maintained the secrecies of the office records and record of rights.
• Perform related work as assigned.

Escalate IT issues to the IT Manager where necessary and diagnose and resolve technical
issues. Undertake small to medium-sized IT projects as instructed by the IT Manager.
• Provide desktop and Laptop support.
• Setting up and configuring new laptops and desktops and Install authorized software to
laptops and desktops.
• Completing internal user moves including IP phones.
• Making of Cat 5 e network cables were necessary as well as IO connectors.
• Ensure all logs for equipment and users are maintained.
• Providing support for Android Phones as well
• Perform miscellaneous job-related duties as assigned by the IT Manager and work extra hours
to meet deadlines. Provide assistance and support to
colleagues in IT-related matters and additional responsibilities as requested by the IT
Manage

Worked in Standard Chartered Bank as Desktop Support Engineer. Major Job
responsibilities were installation and configuration of operating system (Windows XP SP3
and Windows 7) on laptops, desktops, IP phones and network printers with troubleshooting
include Radia Server Client status update, WSUS update and Symantec antivirus update on
desktops, laptops, ATM and CDM.