Evaluate nationwide corporate customer base for cell site segmentation based on their monthly revenues.
Design and implement the process for the deployment of dedicated solutions.
Handling the process and coordinating with vendor and internal teams for the deployments.
Analyzing the revenue of customer for the issuance of IBS by keeping in view CAPEX & OPEX.
Knowledge building of helpline agents through training and development programs for better customer experience.
Analyze customer concerns and complaints, and understand the root cause of complaints to identify solutions that improve customer experience.
Conduct trainings equipping CSRs with product knowledge. 
Conduct customer surveys to gauge and improve touchpoint experience.
End to End vendor management for the outsourced B2B customer operations through vendor scope locking, vendor training, and quality SLA monitoring.
Collaboration with relevant departments to manage projects to enhance customer experience. 

Analyzed and resolved customer complaints generated from Sales, Corporate Affairs and from individual customers.
Monitored and reviewed radio network Key Performance and Quality Indicatiors.
Collected, processed and reviewed drive test data and worked with the operations & RF team to troubleshoot sites network problems.
Managed and handled the complaints of customers.
Made daily work plan to ensure the quality services.
Preparation of technical reports for performance of sites per cluster.
Followed up with relevant departments ensuring closure of all issues by day end. 

Developed management reports, Managed projects through different vendors, Network Rollouts, Testing, Commissioning, Integration, and installation, development of different telecommunication systems and strategies, rollout, co-ordination with commercial for better understanding of customers’ demands. Organized and implemented all internal and external roll out projects.