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概要
An experienced professional in both IT & Business, specializing in E-Commerce Business Setup & Management, IT Project Management and Business Analysis, with a proven track record of 13+ years of delivering business value.
This experience is complemented by professional certifications & training (PMP & CBAP) and diverse academic qualification in Business Administration & IT (MBA-Marketing & MIT).
Major Specialties Include:
• E-Commerce Business Planning & Management
• IT Project Management
• Digital Marketing & Analysis
• Strategic Planning & Alignment
• Business & System Analysis
• Business Process Management & Re-engineering
项目
工作经历
Head of E-Commerce Planning & Tech Ops
Reporting to: BoD
Major Accomplishments:
• Established group’s online business (JoChaho.pk) from scratch within 6 months
• Designed & developed Strategy, Policies and Processes for the online selling platform
• Implemented a User Friendly multi-channel solution, comprising Magento-based shopping cart, Mobile App and an integrated Omni-Channel engine for a uniform Customer Experience
• Later on Enhanced the Business Model to an Online Marketplace, implementing a Seller Center and Order & Warehouse Management systems based on Laravel Framework.
Primary Roles:
• E-Commerce Setup Strategic Planning & Establishment
• Technological Setup & Operational Management to establish & maintain a user-friendly and stable platform for better Customer Experience
• Developing & executing plans to maximize Revenues and Gross Profits
• Setting up efficient Logistics Network to offer effective & efficient delivery options to Customers
• Establish efficient Payment Options contributing towards enhanced Customer Experience & convenience
Manager ICT Projects and Framework
Reported To: Director IT
Major Achievements:
• Designed & Implemented telecom OSS network Integration Suite, saving approx. $ 0.5 million for WTL.
• Establishment of IT strategy in line with business goals & objectives, ordaining future IT direction.
• Development of IT security & other policies and procedures in line with IT Strategy & industry standards.
Primary Roles:
• Managing ICT Projects (Managing projects related to IS/IT development & automation; telecom OSS-BSS integration; and Coordinating all ICT’s cross-functional activities)
• Managing ICT Framework Enhancements (Ensuring strategic alignment of ICT function with business; developing & improving IT policies & procedures; and ITGC framework improvement and compliance; coordination for Oracle R12 ERP implementation within ICT)
Sr. System Analyst
Major Achievements:
• Optimized ICT framework by improving & streamlining many ICT processes.
• Introduced and established various standardized processes, such as Software Change Management, in-house software development, etc.
• Integrated multiple Business Support Systems to enhance effectiveness and control of these IT systems.
Primary Role:
• Business & System Analysis (Performing System Analysis & Design for ICT Projects; Data Analysis, developing & enhancing procedures for various ICT functions; and reviewing & ensuring compliance to IT General Controls)
Software Engineer
Major Achievements:
• Contributed profoundly for ERP Implementation by aligning existing processes and systems accordingly.
• Just after 2 years of professional experience, was promoted to head the software development team.
• Integrated various in-house developed BSS with a third party financial solution.
Primary Roles:
• Software Engineering (In-house software development; ensuring integration between IS/IT systems; and managing support & updates in legacy systems)
• System Analysis, Design & Coordination (Assisting in requirements engineering; coordination for streamlining ERP implementation; and assessing off-the-shelf solutions as per user requirements)
