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工作经历
Telemarketing /Telesales
Being a Telemarketer the responsibilities are Make Inbounds/outbounds telesales calls to promote and sell the product/services (Motor/Non-Motor Insurance) Consolidate existing customer while building new customer base. Ensure customers follow up all the time through calls, emails and WhatsApp. Handle customer needs and requirements by tracking customer contact lists, explaining the benefits of their products and services. Respond to customers inquiries and resolve.
Senior Sales Executive
Make outbounds telesales calls to promote and sell the product/serviceConsolidate existing customer while building new customer baseEnsure customers follow up all the timeHandle customer needs and requirementsRespond to customers inquiries and resolve.
Customer Service Representative
Responsible for acting as a liaison between our customer and the respective client.Providesassistance to the customers with their questions,issues,new orders,service deliveryrequirements,billing and any other query.Handling chat/emails/calls/queries/requestsComplaint management and solving customer grievanceApplying process/ product knowledge.