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概要
Results-driven and highly skilled Electrical Engineer with over 12 years of experience in the technical field. Expertise in managing customer service operations and ensuring exceptional service delivery.
Currently serving as a Customer Service Manager at Vivo Mobile PVT Ltd, leading a team of professionals to provide top-notch support and enhance customer satisfaction. Proven track record of successfully managing projects, driving process improvements, and delivering exceptional results.
项目
工作经历
Manager Customer Serivce
Maintain service center according to 6S standardization to provide exceptional quality service to visitors.
Provide quality and timely service to user to enhance user experience on after sale services.
Monthly inspection of all the electrical system, electronics devices, UPS Batteries and maintenance tools to ensure smooth work process and ensure safety to the engineer and company property.
Maintain warehouse inventory according to consumption of spare parts and order parts from HO weekly by creating turnover file.
Count daily revenue, enter details to Excel sheet, submit a revenue to bank and share the slip to Coordination Executive according to the date assign by HR Department.
Provide technical solution to the user who visit the service center, on call and to the distributors/dealers related to their queries.
Maintenance Engineer
My core job responsibilities are to repair mobile phones, diagnose fault in customer mobile and repair it by hand-to-hand services.
Update customer\'s record in CRM.
Deal with customer\'s mobile phone problems and answer customer\'s inquiries on products and services.
Timely report the difficult problems encountered in the work to the service center manager and track the processing results.
Cooperate with relevant departments and technical manager to collect feedback and track quality problems.
Deal with customer\'s complaints, professional consultation and technical problems, and guide them to operate correctly to satisfy them completely.
Electrical Engineer - Maintenance
Planning and Undertaking schedule maintenance
Commissioning of gloves dipping plant
Responding to breakdown
Diagnosing faults
Creating maintenance procedure
Electrical Engineer
Replacement of Hoppecke 300Ah 360 Cell in Fertilizer
Company. Also check its internal resistance, impedances
and strap test of every cell under my supervision.
Commissioning of six 50kVA Dual Three Phase Inverter in
K-Electric Bin Qasim Power Station.
Design a control system of wire drawing machine using
right VFD of Delta C2000.
Hands on Experience of PLC Programming (Mitsubishi FX
Series, Siemens S7 400, 300, ABB 800, 400 Fuji and
others) process and control system.
Maintenance electronics equipments (ATS, UPS / SOLAR
inverter, DC/AC DRIVE, CRANES).
