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概要
I have done Bachelors in Computer Science from Sir Syed University Of Engineering & Technology Karachi Pakistan.
Having 3 Years Professional Experience in Information Technology & Services on Technical and Management Side. Expertise as Managing IS Service/Helpdesk, Providing End User Support, Managing IT Operations & Business Application with Strong ITIL Awareness and Customer Service Skills. I have worked with Marie Stopes Society (Non-Government Organization) in (DFID Project by UK Government Aid) as System Support Engineer at Karachi Pakistan. I am currently working with MCB Islamic Bank Ltd as IT Support Officer at Back Office in Karachi Pakistan.
Seeking a challenging & rewarding position in a growth oriented organization where I can better utilize my qualification and experience.
项目
工作经历
IT Support Officer
Duties and Responsibilities:
The major responsibility is to monitor IT Service Operations in 120+ MCB Islamic Bank\'s branches across Karachi and providing desktop support to 90+ end users at back office.
Managing and priorities tickets on Service Desk Portal and responds, to provide direct, one on one support to quickly identify issues and resolving and to align vendors to resolve problems on branch banking side.
Ensuring 24/7 service up time and availability of business operations and reports to Line Manager at head office in Lahore.
Investigates specific hardware, software, network, and associated problems; Escalates issues to concerned ITG teams or vendors to take corrective actions to resolve such issues to restore services as quickly as possible.
Coordinating with ITG and GSD teams for Infrastructure/cabling work of newly open branches and take follow-up from vendors.
Maintain contacts with end users to ensure issues are resolved.
Update records of maintenance or changes to assets to maintain accurate inventory lists.
Maintain documentation for IT equipments and control IT equipment inventories.
System Support Engineer
Duties and Responsibilities:
Successfully Managed (IS Service Desk Portal) console and taking actions on the tickets logged by users.
Diagnosing and solving hardware/software issues.
Installing software, windows 7, windows 8.1, & windows 10, Scanners & Network Printers.
Configuring computer operating system applications (MS office 365, MS Ax Dynamics ERP 2012)
Email accounts backups.
Provided 1st line support to 150+ end users.
Setup new users domain creation on Active Directory (AD)
Escalate support issues as necessary to Senior Service Team & Vendors.
Plan & complete daily assigned tasks within deadlines.
Coordinating vendors for licensing & warranty claims.
Coordinating with finance department regarding fixed assets.
Testing IT equipment and maintain company’s asset application Asset Management System (AMS)
Managing documentation for I.T equipments.
Ability to prioritize tasks according to severity of problem.
Excellent organizational, multitasking and analytical skills.
