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概要
Experienced and self- motivated with fifteen years of retail banking industry experience overseeing the administration, back offices as well branch banking work.
Highly competent communicator skilled in multitasking and effectively communicating with higher ups and staff.
Bringing forth a proven track record of successfully managing offices, and helping to lead region experts to work toward reaching goals.
工作经历
Internal Controls Manager
Responsible for the administration and efficient operation of managing branches within the region, including operations, compliance, customer service, staff management and security and safety in accordance with the Bank’s objectives
Responsible for implementing, directing and overseeing the auditing and compliance programs. Conducts and directs audits and ongoing reviews of organization controls, operating procedures, and compliance with policies and regulations.
Planning, evaluating, and optimizing branch processes to be efficient and cost-effective. Over all branch affairs as per banks polices and audit ratings
Develop the internal controls toolkit, including standards, roles and responsibilities, along with practical guidance and tools, including ongoing ownership of toolkit
Deliver adequate and timely action plans and monitor progress to address and resolve control deficiencies
Dealing with escalated customer issues, incident reports, and legal actions. Implementing regulators policies and achieve own bank’s landmarks
Regional Head Services (Officiating)
Internal Controls Officer
Regional Operations Manager Coordinator
Branch Operations Manager
Universal Teller
