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概要
i'm curentely working in Suzuki south punjab Authoraized dealrship 7'S as a Customer Care Manager. Managed customer service representative team, SSI (Sales and post-sales follow- up) program manager team. Responsible for conducting monthly key stakeholders and customer summit to gather voice of customer and help in resolution of customer issues. Experienced with CRM for issue management and customer satisfaction Answering questions about a company's products or services.
Processing orders and transactions.
Resolving issues and troubleshooting technical problems.
Delivering information about a company's offerings.
Providing proactive customer outreach.
Handling customer complaints.
Collecting and analyzing customer feedback
工作经历
CUSTOMER CARE MANAGER
CUSTOMER CARE MANAGER
I\'M A CCM CUSTOMER CARE MANAGER I HAVE GOOD EXPERIENCE IN CUSTOMER RELATIONSHIP I\'M CURENTLY WORKING ON PAK SUZUKI DMIS SOFTWARE.
