Support the client(Bank Employees) regarding IT Issues.
Follow IT service desk cycle for resolution of Tickets
Configure TAB, Mobile and other devices Manage MDM And Take remote sessions on Computer systems and tabs for quick and effective resolutions.
Communicate effectively with the client for proper and timely resolution.
Providing Secondary support for LAN administration.
Acting as the first point of contact for all IT & Technical queries
Provide hardware and software support via phone or Configuring backup and restore procedures. Documentation and troubleshooting activities on various enterprise infrastructures

Provide technical support for software reconfigurations to aid in function customization.
Monitor the performance of the computer systems and address issues as they arise.
Trained staff on a new employee computer access protocol.
Completed password changes and supplied active directory support.
installing and configuring computer systems, diagnosing hardware and software defects, solving technical issues and application problems, replacing parts, supporting new application roll-outs, setting up user account and password for employees, testing and evaluating new technologies, ensuring safety checks on computer systems, escalating unresolved issues to senior management, managing several open issues simultaneously and ensuring optimal functioning of IT Systems.

Network with LAN/WAN and active directory for continuous company connection


Install computer hardware and software on desktops to keep versions current.Test software performance throughout the desktop network to ensure peak performance.


Computerize land record software trouble shooting,