概要

A reliable, trustworthy and conscientious Data/Account Management Specialist cum Customer Relations Executive who is able to multi-task, handle pressure, work as part of a team with infectious enthusiasm and an inspirational style, I am an exceptional person who can explore new territories and push existing limits. I am currently looking for a suitable opportunity with a company that will not only challenge me professionally but also allow me to develop my knowledge & potential further.

工作经历

公司标识
Sales Operations Executive
OLX Classifieds Pvt Ltd
Sep 2020 - 代表 | Lahore, Pakistan

Salesforce Management. Deal Processing on Salesforce. Offline Order Processing on Admin Panel. Manage CRM, Create Customized & Standard Products in CRM. Products Creation/Customization on Salesforce. Payments Validation on Salesforce. Lead/Deal/Account Reassignment on Salesforce. Ads Transfer Requests. Ads Restore Requests. Offline Refund Requests. CS Escalations Handling. User Label Requests. Financing Whitelist Requests. Online Refunds. PTC Order Processing on Admin Panel. Google Forms Creation/Google Sheet/Automation.

公司标识
Customer Complaint Executive
OLX Classifieds Pvt Ltd
Apr 2020 - Sep 2020 | Lahore, Pakistan

Handling chats/emails/calls/queries. Making calls to customers for various reasons, resolve complaints & provide information. Respond to customers professionally to provide information about products & services, take/cancel orders, or obtain details of complaints. Keep records of customer interactions, recording details of inquiries, complaints, & comments, as well as actions taken. Site audit, customer safety & security, content quality, fraud check. Follow up to ensure that appropriate actions were taken on customer’s requests.

公司标识
Account Management Executive
OLX Classifieds Pvt Ltd
May 2019 - Mar 2020 | Lahore, Pakistan

Data management/Data collection/Ad posting. Dealing with clients. Managing accounts details & keeping all records. Coordinating with the team members to achieve the set targets on daily basis. Tracking the errors in accounts & resolving issues. Preparing daily, weekly, & monthly reports on the activities.

公司标识
Data Management Executive
Coretech Systems
Sep 2016 - Oct 2018 | Lahore, Pakistan

Working on the e-commerce website and managing the client’s products. Evaluating and entering right data on the website from the provided sources i.e. websites, product catalog, links and files etc. Coordinating with the team members to achieve the set targets on daily basis. Tracking the errors % in the data provided and alignment/plans for the improvement. Preparing daily, weekly, & monthly reports on the activities.

公司标识
Virtual Assistant
CrecenTech
Feb 2016 - Dec 2016 | Lahore, Pakistan

Working on US Real Estate. Making contracts of proposals. Managing Clients’ social accounts. Schedule meetings. Data extraction, data mining, data research. Respond to emails. Prepare Spreadsheets. Create Presentations. Provide customer service as first point of contact.

公司标识
DATA MANAGEMENT EXECUTIVE & HOD
Pactera(Arshad Enterprises)
Nov 2015 - Sep 2016 | Lahore, Pakistan

Entering data from source documents within time limits. Compiling, verifying accuracy and sorting information. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

公司标识
DATA ENTRY OPERATOR
NIFT
Jan 2013 - Aug 2016 | Lahore, Pakistan

Punching data into system in proper order & accurate. Handling of all billing receipts. Detailed checking of each bill receipt. Reviewing data for errors. Detailed report on errors & corrections.

学历

P.O.F. Institute of technology Wah Cantt
中级/A级, , DAE (diploma of associate engineer )‎
Mechanical
2010
KPSI PRE CADET
大学入学/0级, , Matriculation in Computer Sciences‎
Science
等级 C
2006

技能

熟练 Account Management =
熟练 Adaptive Leadership
熟练 Administrative Processes
中级 Analytical Solutions
中级 Business Management Solutions
熟练 Cab Controling
熟练 Customer Relation Management
熟练 Customer Support Operations
熟练 Data Entry
熟练 Data Entry Operations
熟练 Data Entry Softwares
熟练 Data Management
熟练 Data Mining
熟练 Handle Multiple Projects
熟练 Hands-on Problem Solving
熟练 Hermes
熟练 Interpersonal Leadership
熟练 JIRA
熟练 Managerial Skills
熟练 Multiple Project Coordination
熟练 Operations Administration
熟练 Operations Control
熟练 Operations Coordination
熟练 Operations Improvement
熟练 Operations Management
熟练 Operations Responsibilies
熟练 Problem Analysis Skills
熟练 Project Team Management
熟练 Strong Organizing Planning Skills
熟练 Time Management
熟练 Typing

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语

MUHAMMAD 联系人

Matti Ullah
ATCO LABORATIES