概要

CUSTOMER SERVICE REP / 3 YEARS' EXPERIENCE IN CALL CENTER SETTINGSnnnPolished, professional customer service rep offeringnn 3 years of experience providing customer support in busy call center environments for Uk base telecommunication company.n An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.n Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. nnEXPERIENCEnnCustomer Service Representativen4/2009- 5/2012 Gupshupconnection UK.nnHandle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.nnKey Accomplishmentsnn Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).n Became the lead go-to person for new reps and particularly challenging calls as one of the companys primary mentors/trainers of both new and established employees.n Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100 marks in all categories including communication skills, listening skills, problem resolution and politeness.n Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.n Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.nn SKILLSnnSkill Namen nnSkill LevelnnCustomer Servicen nnExpertnnCall Center Service Operationsn nnExpertnnComplaint Handling/Dispute Resolutionn nnExpertnnSales Lead Generationn nnExpertnnMultiline Phone Usen nnExpert