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概要
A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary.
Customer focused with diverse industry experience including insurance, publishing, non-profit and retail. Enjoys learning new programs and processes
A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills
工作经历
Assistant Marketing
• Help media buyers and planners develop, execute and monitor media plans
• Conduct research to collect useful media data
• Resolve issues and help build strong relationships with media outlets
• Communicating with clients
Customer Service Representative
• Responded to 75-100 inbound calls per day in high call volume environment
• Registered candidates seeking professional certification in various fields for national exams
• Processed credit card and electronic check payments utilizing company database and software
• Established rapport with clients while providing information concerning test requirements
Customer Service Representative
• Responded to and handled customer complaints and inquiries in a timely manner
• Maintained a polite and professional telephone manner
• Assisted customers by telephone, mail, and in person with inquires and directed customers to the appropriate sales area.
• Set up dates for equipment installation.
• Arranged for repair and replacement of defective items covered by warranty.
Junior Web Developer (internship)
• Designing and developing web applications for clients
• Assisting in development and maintenance of in-house and out-bound web applications
• Designing applications for mobile and tablet computers
• Building databases and information caches
• Writing code and routing traffic
• Managing e-commerce systems and search engine optimization rubrics
