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概要
A well presented, well mannered and articulate IT/Network support professional
with extensive experience of performing diagnostics and resolving a
customers technical problems via telephone, e-mail and one to one. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail.Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential.
工作经历
Assistant System Officer
Promoted to Assistant System Officer
● Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
● Monitoring and maintaining computer systems networks and LAN troubleshooting.
● Maintaining the IT LAB Network Infrastructure and perform daily on Call IT Queries in the whole Campus.
● Maintaining Virtual LAB Environment CITRIX XENCENTER.
● Configuring and installing various network devices and hardware (e.g. Routers, Switches and Access Point. servers, printers, computer work stations etc)
● CCTV Cameras Maintenance configuration of New NVR\'s/DVR\'s and IP Cameras.
● Working on different OS Machines like Windows (XP Windows 7/8 and windows10) Linux(Ubuntu,CentOS and other versions) and MacOS
● Practicing new Technologies for advancement in IT Dept.
Network Support Enigineer
● Working in MIS&ICT Department of PARC For IT support.
● Technical support and troubleshooting on IT network.
● Router/Switches Configuration,Vlans Configuration
● Monitoring and maintaining computer systems networks and LAN troubleshooting.
● Identify the causes of networking problems, using different diagnostic parameters.
● Install and configure wireless networking equipment.
● Managed over 300 user accounts in Active Directory an domain.
● Managed and Administered Windows XP and Windows 7 workstations and laptops.
● Installing and configuring computer hardware operating systems printers scanners and applications.
• Planning and undertaking scheduled maintenance upgrades.
Technical Support Officer
● Worked on WHMCS(billing software)
● Control the user sites content through Cpanel/WebsitePanel
● Manage email services pop3 / SMTP
● Handling technical issues on the webservers
● Backup and secutity Management
● Handling Cname records Arecords for google blogs
● Worked on google Web master tool to handle malwares in the sites.
● Providing technical support over the phone to all end users.
● Handling incoming incidents via the phone / e-mail promptly.
● Diagnosing and resolving a wide range of technical issues .
● Take ownership of a call and seeing it through to closure
