概要


I am a professional with over 9 years of customer service experience in the telecom industry. My experience has provided me correspondence and troubleshooting skills. I am proficient at building and maintaining professional relationships.I consider multitasking and interpersonal skills as my core strength. I hold extensive experience in Customer support, Customer Retention, Office Administration, Web Research Data Entry and Rapport Building. I am adept at achieving targets and meeting the deadlines. I assure you of my diligence and commitment to our working relationship. 


I’m a diversified content writer and have the ability to provide cohesive and impeccable content in a unique tone. I like to generate interesting, exciting and productive content using my thorough research and strong writing skills that could contribute towards the objective. I have done different blog writings, article writings, ghost writings, product reviews, and research-based writings. I have command over Word Doc and Google Docs, along with the familiarity of formatting articles on the web.


I can perform the following for you: 


- Content/ Blog writing 


- Virtual Assistance


- Web Research


- Appointment Setting


- Email support


- Chat Support


项目

Portfolio

工作经历

公司标识
Virtual Assistant/ Content Writer
FREELANCE WORK
Jun 2016 - 代表 | Karachi, Pakistan

www.batoolkhan.journoportfolio.com
Worked for different clients as a ghost writer.
Worked extensively on editing, proofing, updating content and rewriting content.
Writes research based content.
Prepared corporate PPT presentations.
Conduct research and prepare data for the companies and individuals.
Worked as a virtual assistant for different individuals.

公司标识
Customer Services Executive
WARID TELECOM (Pvt) Ltd
Nov 2007 - Jun 2016 | Karachi, Pakistan

Met all pre-defined service standards -- assigned KPIs.
Remained updated on all current policies, procedures, promotions, products and value added services offered by the company.
Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Consulted with customers to evaluate needs and to determine best options.
Resolved customer complaints and shared alternative solutions along with benefits of additional services.
Processed cash refunds, pay orders and financial adjustments.
Provided feedback to supervisors on important issues/problems cited by the customers to ensure customer retention.
Achieved assigned sales targets by means of cross-selling and up-selling.
Maintained log of documentation for every activity performed at the service centre.
Corresponded with the support teams and staff members pertaining customer complaints, feedback and inquiries.
Responsible for the day end financial closing, cash handling, credit card payments and financial adjustments

公司标识
Customer Services (Telemarketing)
AGILITY LOGISTICS (PVT) LTD.
Aug 2007 - Oct 2007 | Karachi, Pakistan

Led sales calls with team members to establish sales and customer retention goals.
Identified prospective customers using lead generating methods.
Provided effective solutions for the clients’ problems.
Tracked and monitored sales opportunities, deals in progress and finished contracts.

公司标识
Primary Teacher
NEW CENTURY EDUCATION
Jan 2003 - Dec 2003 | Karachi, Pakistan

Planned and organized lesson plans.

Planned and prepared learning activities according to children’s educational needs.

Worked with section heads to plan, coordinate work and arranged trainings if required for the staff.

Classroom and behavior management ensuring all children are developing.

Monitored class progression and delivered the needed supervision if required.

学历

Virtual University of Pakistan
证书, ‎
WORDPRESS WEBDESIGNING
Incomplete
2019
University of Karachi
学士, 贸易学士, ‎
Commerce, Business Communication, Business Management
所占比重 72%
2005
New Century Education
证书, Teacher's Training Course‎
Teacher Education, Teaching Learning Strategies
Completed
2004
PIA Training centre
大专, Diploma in Information Technology‎
Communication Networks, Computer Information System, Computer Software
Completed
2003

技能

熟练 english speaking and writing.
熟练 Ambitious
熟练 Article Creation
熟练 Article Writing
熟练 Articles
熟练 Blog Writing
熟练 Blogger
熟练 Blogging
熟练 Blogs
熟练 Blogs skills
熟练 Business Correspondence
熟练 Call Handling
熟练 Client Relationship
熟练 Complaint Management
熟练 Content Audit
熟练 Content Developement
熟练 Content Developmemt
熟练 Correspondence Analysis
熟练 Creative Content Production
熟练 Creative Skills
熟练 Creative Writer
熟练 Crypto News Writing
熟练 Customer Retention
熟练 Customer Service Operations
熟练 Diligent
熟练 Editing skills in english
熟练 English Proficiency
熟练 English Vocabulary
熟练 Excellent Communication
熟练 Flexible Approach
熟练 Food Knowledge
熟练 Full command on language and grammer
初学者 Good Declaration
熟练 Good Interacting Skills
熟练 Grammer
熟练 Haircut Consultation
熟练 HCWM
熟练 Home Based Writer
熟练 Keywords Optimization
熟练 Knowledge of Spreadsheets
熟练 Listening to Customer Skills
熟练 Management Skills
熟练 Must be Self-Motivated
熟练 Must be Target Driven
熟练 nalytical Skills
熟练 Official Assignments
熟练 Operations Administration
中级 Operations Control
熟练 Operations Coordination
熟练 Operations Responsibilies

语言

熟练 乌尔都语
熟练 英语