概要

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals willingness to take on added responsibilities to meet team goals.


工作经历

公司标识
Content Moderator
Serendipity Technologies
Oct 2020 - Mar 2023 | Islamabad, Pakistan


A content moderator is responsible for monitoring and reviewing user-generated content posted on various online platforms such as social media, forums, and websites. The main objective of a content moderator is to ensure that the content posted by users complies with the platform\'s policies and guidelines, and does not contain any offensive, harmful, or inappropriate material.The job of a content moderator involves reviewing a large volume of user-generated content, which may include text, images, videos, and audio recordings. They must be able to identify and remove content that violates the platform\'s guidelines, such as hate speech, harassment, and graphic violence. Additionally, they may need to review content flagged by users, respond to user inquiries, and escalate issues to higher authorities if necessary. Content moderators often work for  be able to maintain their composure while reviewing such material.

公司标识
Customer Support Executive
ibex
Nov 2020 - Jul 2021 | Islamabad, Pakistan

A customer support executive is a professional who works in a company or organization and is responsible for handling customer inquiries, complaints, and feedback. The primary goal of a customer support executive is to ensure that customers are satisfied with the company\'s products or services.Customer support executives are often the first point of contact for customers who have questions or issues with a company\'s products or services. They may communicate with customers through various channels, such as phone calls, email, chat, or social media platforms. They must be knowledgeable about the company\'s products or services, policies, and procedures to provide accurate information to customers.In addition to handling customer inquiries, customer support executives may also handle customer complaints and resolve issues. They may escalate complex issues to higher management or other departments within the company. They may also follow up with customers to ensure that their issues have been resolved satisfactorily.To be successful as a customer support executive, one must possess excellent communication skills, problem-solving skills, and patience. They must be able to handle difficult customers and situations calmly and professionally. Customer support executives must also be comfortable working in a fast-paced environment and be able to multitask effectively.Overall, the role of a customer support executive is crucial for any company that values customer satisfaction and retention. They play a significant role in building and maintaining positive relationships between the company and its customers.

公司标识
Customer adviser in askari bank : 2019 - 2020
Askari Bank Limited
Jan 2020 - Jun 2020 | Gilgit, Pakistan


Answering questions about a company\'s products or services.
Processing orders and transactions.
Resolving issues and troubleshooting technical problems.
Delivering information about a company\'s offerings.
Providing proactive customer outreach.
Handling customer complaints.
Collecting and analyzing customer feedback.

学历

Karakurum International University
硕士, MSc, ‎
Social Sciences
2018

技能

中级 Appointment Setting
熟练 Attendance Management
中级 Dedicated
中级 Marketing Strategist
熟练 Office Support
中级 Quality Assurance
中级 Sales
中级 Accoount Management
中级 Active Directory
中级 Administration Knowledge
中级 Administrative Organization
熟练 Air Ticketing Knowledge
中级 Amazon Seller Central Command
中级 Analytical Skills
熟练 Aseptic Technique Knowledge
中级 Attendance Maintenance
中级 Attendance Management
熟练 Aviation Policies
中级 Azure AD
中级  Talent Acquisition
中级 Bookings
熟练 Brand Awareness
熟练 Call Control
中级 Call Handling
中级 Call Handling Skills
中级 Client Correspondence
中级 Client Deailing
中级 Client Realtionship Management
熟练 Client Relationship Management
中级 Client Satisfaction Management
中级 Committed to Customer Services
中级 Communication and Interpersonal Skills
中级 Communications Management
熟练 Community Facilitation
熟练 Computer Knowledge
熟练 Computer Network Operations
中级 Computer Proficient
熟练 Content Marketing
熟练 Content Moderation
中级 Cooordination Skills
熟练 Coordinatiion Skills
中级 Coordination
中级 Coordination Skills
熟练 Customer Acquisition Skills
中级 Customer Care Representation
熟练 Customer Contact Skills
中级 Customer Interaction Management
熟练 Customer Relationship Management
中级 Customer Service Skills
熟练 Customer Support

语言

熟练 乌尔都语
中级 英语