概要

"With 4 years of dedicated experience in the customer service call center domain, I've honed a comprehensive skill set focused on delivering unparalleled service. My tenure has been marked by a commitment to resolving customer queries swiftly and effectively while maintaining a strong emphasis on customer satisfaction.

My day-to-day involved handling a diverse range of inquiries, demonstrating adaptability, and utilizing excellent communication skills to interact with customers from various backgrounds. I've developed a knack for multitasking in high-pressure situations, ensuring efficient problem-solving while maintaining a professional and empathetic demeanor.

Throughout my career, I've consistently exceeded performance metrics, showcasing my ability to thrive in fast-paced environments. My approach is rooted in a customer-centric mindset, where I prioritize not only resolving immediate concerns but also cultivating lasting positive relationships with clients.

I'm passionate about delivering exceptional service and am adept at leveraging technology and customer management systems to streamline processes and enhance the overall customer experience.

My goal is to continue utilizing my expertise to contribute positively to any team or organization, bringing a blend of experience, dedication, and a proactive approach to customer service excellence."

工作经历

公司标识
phone banking officer
Allied bank call center
Nov 2022 - 代表 | Islamabad, Pakistan

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公司标识
Csr
ufone
Mar 2020 - Nov 2022 | Islamabad, Pakistan

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公司标识
Junior Reservation Booking Clerk
Pakistan Railway Advisory Consultancy Services (PRACS)
Sep 2018 - Mar 2020 | Rawalpindi, Pakistan

学历

Allama Iqbal Open University (AIOU)
学士, 艺术学士, B.A‎
2022

技能

熟练 Call Center Development
熟练 CEM Deployment
熟练 Client Relations Management
熟练 Client Service Oriented
熟练 Close Attention to Detail
中级 Commitment to Customer Service
熟练 Communication Skills
熟练 Contact Center Consulting
熟练 Coordination Skills
熟练 Customer Satisfaction Management
熟练 Customer Service
中级 Excel
中级 Fluent in English
熟练 Greeting Visitors
熟练 Hospitality Knowledge
熟练 Inbound Call Handling Skills
熟练 Interpersonal Skills
熟练 Management Skills 
熟练 Monitoring Skills
熟练 Operational Tasks Handling
熟练 Presentation Skills
熟练 Pressure Situations
熟练 Problem Solving
熟练 Quality Assurance
初学者 Restaurant Operations
初学者 Superior Client Services
中级 Team Management
熟练 Time Management
熟练 Time Management 
中级 Written Oral and Communication

语言

中级 英语