Experienced Manager Business Support skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 8-year history of successful industry performance.
· Prepared and updated weekly, monthly and annual sales reports of business teams
· Prepared, updated and monitored performance reports of operations team on daily, weekly & monthly basis in accordance with standard KPIs
· Developed executive presentations and reports to facilitate project evaluation and process improvement
· Direct planning, budgeting and quality assurance efforts
· Monitored timelines and flagged potential issues to be addressed.
· Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
· Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
· Analyzed delivery and shipping operations to reduce shipment turnaround time and store surcharges.
· Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
· Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
· Conducting cost-benefit analysis of multiple product segments on monthly basis
· Responsible for preparing monthly financial reports along with sales forecasts and revenue analysis
· Lead a team to safeguard revenue from leakages and protected RS. 3.62 million in fiscal year 2018-2019
· Analyzed and overhauled internal processes including operational processes and line haul movements, resulting in a cost saving of RS. 300,000-500,000/month without impacting service quality
· Regular coordination with business clients to analyze their business needs and provide solution in accordance to their requirement
· Maintaining database of various business segments for analyzing their performance in comparison with financial benefits
· Managing KPI of logistic operations by keeping strong follow-ups with operations and sales teams
· Extensive working on project’s profitability and marking low profit projects to sales team for rate revision
· Preparing feasibility reports of new as well as existing projects and follow up with head office team till its approval
· Successfully completed succession planning program of 300 employees
· Maintaining KPI of PTCL bills distribution with success rate of 99.16%. Complete follow-ups of approximately 0.7 million bills from its printing till delivery and sharing Quality Service Report with customer upon completion
· Lead IFES project with zero error; TCS delivered 60,000 KG (60 Tons) materials in different districts of KPK with available resources and saved cost of Rs. 1.2 million
· Worked in different departments to gain perspective including Operations, Sales, Customer Services, Fleet, Logistics, Administrative, Accounts, Retail and HR department
· Participated with management in interviewing, hiring, and training employees
· Handled customers from front desk by listening their queries and providing solution of complaints
· Worked with and through management to develop and implement actions that protect company assets and profitability