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概要
A fresh graduate who wants to join a dynamic organization to make the
most of my potential and to utilize my creativity. Having good experience
successfully coordinating in different field which is relivent to my
knowledge and previous experience.
I am comfortable working with people of all level and having an excellent
commercial approach to solve problems. Looking for a better opportunity
and challenging position, one which will make best use of my skills, and
abilities.
项目
工作经历
Customer Service Representative
Customer Service Representative at Network Complaint Unit
Providing resolution to jazz customers within 4hours for their issues.
Customer complaints related to signals, internet, call connectivity issues, balance related, Postpaid Billing issues, VAS, and all other related to jazz
These complaints are received from Jazz Contact Center 111, Jazz Business Center, Jazz World application, Jazz Cash, Jazz Franchise, and other relevant departments of jazz.
Complaints are catered through the super office, CSRTB, HLR, ADM, Konnect, and Efront and some complaints escalate to CCMS and MITO.
Internship
Performed tasks to manage and plan the passenger tour, and handled passenger queries under the supervision of senior staff and the operation manager. Monitored market trends to develop tours suited to customer demand. Coordinated bus and transport companies to operate tours according to trip schedules. Built positive, productive relationships with suppliers to negotiate budget-friendly prices. Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
Internship
Managed medical records for PCAA employees through the Medical Management and Monitoring System
Assisting HR manager for smooth execution of various special projects from time to time.
Provided support to the HR supervisor for PCAA internship program.
Performed activities in Cargo Import Section to manage transactions and documentation through the Cargo Throughout System.
Assisting PCAA inspector in managing smooth import operations at Gerry’s Dnata.
Performed PCAA acceptance process after customs clearance in Dnata Import Terminal.
Analyzed the export acceptance process at Royal Airport Services (RAS).
Observed NOTAM issuing process in Pre-flight department.
Analyzed and Briefed by PCAA Revenue head that how PCAA generates revenue through Firms Flight Information and Revenue Management System.
Overviewed the tender proceeding process, advertisement process, and also the bidding system.
Ticketing
I did a six-week internship as a ticketing agent at SBS Travel and Tour in Davis Road Lahore. During this internship, I performed activities mainly in Ticket Department which mainly relates to customers, and as well in the HR department which was supervised by the operation manager.
