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概要
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
工作经历
Quality Assurance Executive
Experienced Call Center Quality Assurance who exhibit a professional demeanor and excellent communication and interpersonal skills. Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Able to rapidly gain product knowledge. Deliver coaching feedback to agents Conduct and evaluate customer feedback surveys Prepare management reports Exceptional listening and analytical skills Detail-oriented Flexible
Quality Assurance
Experienced Call Center Quality Assurance who exhibit a professional demeanor and excellent communication and interpersonal skills. Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Able to rapidly gain product knowledge.Deliver coaching feedback to agents Conduct and evaluate customer feedback surveys Prepare management reports Exceptional listening and analytical skills Detail-oriented Flexible
Customer Service Representative
Customer Service Representative with over 4 years experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and confilct resolution, and prossess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. Handle 100+ customer interaction per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction Collect source data such as customer names, addresses, phone numbers, credit card information for over 100+ customers and enter data into customer service software. Trained new employees in customer service script recitation, conflict resolution, and data entry practices
Customer Service Representative
Customer Service Representative with over 4 years experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and confilct resolution, and prossess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. Handle 100+ customer interaction per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction Collect source data such as customer names, addresses, phone numbers, credit card information for over 100+ customers and enter data into customer service software. Trained new employees in customer service script recitation, conflict resolution, and data entry practices.
Customer Service Representative
Customer Service Representative with over 4 years experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and confilct resolution, and prossess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. Handle 100+ customer interaction per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction Collect source data such as customer names, addresses, phone numbers, credit card information for over 100+ customers and enter data into customer service software. Trained new employees in customer service script recitation, conflict resolution, and data entry practices.