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خلاصہ
Enthusiastic and professional. Experienced administrative assistant/ HR with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments
تجربہ
Administrative assistant
Data entry
Documents handling
Patient dealing
Billing management
Communication management
Social Volunteer
Beautification.pk, Islamabad, [email protected] Keep Pakistan Beautiful is honored to have people like you who careabout green and help us achieve our Objectives.Beautification.pk remains committed to working with the city of slamabad and Rawalpindi.
HR/Administrative Assistant
Handle Customer Inquiries Respond promptly and professionally to incomingcustomer inquiries via various communication channels such as phone calls, emails.live chats and social media platform.managing payment and benefits for an organization\'s staff. Proper management of compensation, time off, and insurance is what keeps employee satisfaction high.2. Provide Product Information Assist customers in understanding product features,specifications, pricing, and any other relevant information to facilitate their buyingdecisions.3. Troubleshoot and Resolve Issues Investigate and troubleshoot customer issues,complaints, and technical problems to ensure swift and effective resolution.Collaborate with other departments, if necessary, to address complex or escalatedcases.4. Order Processing Process customer orders, cancelations, and returns accuratelyand efficiently while ensuring adherence to company policies and procedures.5. Customer Education Educate customers on how to use our products/serviceseffectively, providing step-by-step guidance when necessary.6. Maintain Knowledge Base Continuously update and expand your knowledge ofour products, services, and policies to provide accurate and up-to-dateinformation to customers.7. Follow-up and Escalation Ensure timely follow-up with customers to confirmresolution and satisfaction. Escalate unresolved issues to higher levels of supportor management as needed.8. Customer Feedback Gather customer feedback and insights, identifying recurringissues or trends to contribute to the improvement of products/services andoverall customer experience9. Maintain Documentation Document customer interactions, inquiries, and resolution accurately in the customer support system.
