1)Handle incoming walk-in customers, phone calls, appointments and messages.
2)Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
3)Build rapport and establish good relationships with customers to ensure customer retention.
4)Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
5)Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.
6)Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
7)Manage and maintain the salon’s tidiness and cleanliness
8)Overseeing client accounts
9) preparing financial statements

Handling customer inquiries
• Resolving customer issues
• Providing product or service information
• Processing orders and requests
• Maintaining customer records
• Collect quantitative and qualitative data from marketing campaigns Email & Calls.
• Assisting in customers dealing related to order that are in pipeline stage.
• Feedback and review after successful order closing.
• Informing and educating customers day to day related to products offers & discounts.
• Support the marketing team in daily administrative tasks.
• Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web)/p/div