概要

Experience Operations Professional with a demonstrated history of working in Operations and Customer Services. Skilled in Negotiations, Problem Solving, Customer Support and Business Development.

工作经历

公司标识
CSR Customer Service Representative.
Warid Telecom Pvt Ltd
May 2015 - Oct 2016 | Lahore, Pakistan

Inbound Customer Service Representative.

公司标识
Customer Service Executive
Ufone GSM
May 2013 - Apr 2015 | Lahore, Pakistan

Worked on different projects under Ufone.

Inbound and Outbound Call Management.

Data Entry Operator for PTCL Directory Update Software, along with CSE Duties in Ufone Call Centre Lahore.
Ufone helpline.
Punjab Educational Helpline.
Daewoo Pakistan Ticketing.
Data Entry.
Outbound and Inbound CSE.

学历

University of the Punjab
学士, 艺术学士, B.A‎
English Language, Political Science, Journalism
所占比重 40%
2018
BISE Lahore
中级/A级, 艺术系, F.A‎
Economics
所占比重 48%
2012
BISE Lahore
大学入学/0级, 艺术, Matriculation‎
Computer Science
所占比重 50%
2010

技能

初学者 Branch Administration
中级 Client Relations Skills
熟练 Complaint Management
中级 CRM
熟练 Customer Service Management
初学者 Data Verification
中级 eCommerce Consulting
熟练 Flexible In Different Shifts.
中级 Haircut Consultation
中级 Influential Communicator
中级 Leading Diverse Teams
初学者 Marketing Fulfillment
初学者 Pricing Negotiation
初学者 Social Media Roi
中级 Stitching Women Clothes
熟练 Target Setting
中级 Team Motivation
初学者 تحليل التسويق الرقمي

语言

中级 旁遮普语
熟练 英语
熟练 乌尔都语

Muhammad 联系人