概要

Maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities. Accomplishes staff results by communicating job expectations planning, monitoring, and appraising job results..

工作经历

公司标识
CRO
Berlitz
Aug 2023 - Mar 2024 | Islamabad, Pakistan

Handle incoming walk-in customers, phone calls, appointments and messages. Address customer\' needs and concerns efficiently and effectively to turn unhappy customers into return guests. Build rapport and establish good relationships with customers to ensure customer retention.

公司标识
Store Manager
The Body shop Ctc.pvt.ltd
Aug 2009 - Aug 2023 | Islamabad, Pakistan

Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

学历

Quaid-i-Azam University
学士, 艺术学士, B.A‎
Civics, Science, Maths, Heath And Physical Educations
等级 B
2009
DA Degree College for Women
中级/A级, 艺术系, F.A‎
Maths, Science, Civics
所占比重 50%
2007

技能

熟练 Csr
熟练 Accounting
熟练 Accounts Payments Handling
熟练 Active Listening
熟练 Admin Assistance
熟练 Admin Assistantce
熟练 Adminssion Management
熟练 Adobe
中级 Advanced Pricing
熟练 Analytic Reporting
熟练 Appointment Scheduling
熟练 Aseptic Technique Knowledge
熟练 B2B Business Development
熟练 B2B Manager
中级 Basic Computer Skills
熟练 Book Keeping
熟练 Bookkeeping
熟练 Branch Administration
熟练 Business Development
熟练 Business Development Process
熟练 Business Development Strategies
熟练 Business Management
熟练 Business Writing
熟练 Call Center Operations
熟练 Call Handling
熟练 Call Handling Skills
熟练 Canva
熟练 CEM Deployment
熟练 Chat Support
熟练 Client Coordination Skills
熟练 Client Dealing
熟练 Client Relationship
熟练 Client Relationship Skills
熟练 Closing Abilities
熟练 Coaching for Excellence
熟练 Collaborative Problem Solving
熟练 Collection Strategy
熟练 Communication
熟练 Communication Skills
熟练 Communication Skills Listening
熟练 Communications Skills
熟练 Computer Knowledge
熟练 Computer Literate
熟练 Computer Profcient
熟练 Computer Proficiency
熟练 Configuring Software
熟练 Content Audit
熟练 Coordinate Meetings
熟练 Coordination Skills
熟练 Coordination Skillss

语言

熟练 英语
熟练 旁遮普语
熟练 乌尔都语