概要

Accomplished Customer Service Team Lead with a focus on client satisfaction and exceptional problem-solving skills in the Ed-tech, e-commerce, logistics, and IT sectors. Recognized for successfully guiding clients through challenging situations and delivering effective solutions. As a driven and independent contributor, I am committed to delivering outstanding results while upholding strong work ethics.

My expertise encompasses various aspects of business growth, including lead generation, product research, sales, on-call surveys, customer analysis, and marketing activities. However, my true passion lies in team management, capacity building, and ensuring customer satisfaction and retention through well-crafted strategies and innovative solutions.

As a Customer Support Executive, I bring an elevated level of leadership and expertise in driving customer-centric initiatives. I have a proven track record of successfully navigating demanding schedules and handling difficult clients while adhering to company policies and procedures.

Overall, I am dedicated to providing an exceptional customer experience, fostering strong client relationships, and optimizing operational efficiency within a dynamic and fast-paced environment.