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概要
Chief customer service representative with over five year experience in telephone and face to face customer service. Experience with sales troubleshooting team support and customer.care knowledgeable with major customer service software handling customer complaints and maintaining a positive and friendly disposition.
项目
工作经历
Customer Service Representative
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with help desk softwareRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
