概要

Experienced and reliable customer service representative with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.

工作经历

公司标识
Customer Support Representative CSR
Mindbridge Pvt. Ltd.
Aug 2022 - 代表 | Lahore, Pakistan

Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

公司标识
TSR
Wise Marketing Solutions
Jun 2021 - Jul 2022 | Lahore, Pakistan

Sells products by establishing contact and developing relationships with prospects recommending solutions. Maintains relationships with clients by providing support, information, and guidance researching and recommending new opportunities recommending profit and service improvements.

学历

Shah Abdul Latif University
学士, 理工学士, Associate Degree In Science‎
Science
等级 A
2022

技能

中级 Arranging Meetings
中级 Backlinks
熟练 Multitasking
中级 American Accent
初学者 American Incessant
初学者 Aseptic Technique Knowledge
中级 Backlinks
初学者 Branch Banking
中级 British Accent
初学者 Business Development Strategies
中级 Business Restoration Techniques
熟练 Call Handling
熟练 Call Handling Skills
初学者 Call Service
熟练 CEM Deployment
熟练 Chat Support
熟练 Client Dealing
中级 Client Relationship
熟练 Client Services
初学者 Cold Calling
熟练 Communication Skills
中级 Community Mobilization
中级 Compliance Quality Control
中级 Computer Proficient
熟练 Conflict Resolution
熟练 Cooordination Skills
中级 Coordination Skills
初学者 Coordination Skillss
中级 Customer Acquisition Skills
中级 Customer Analysis
熟练 Customer Care Representation
熟练 Customer Contact Skills
熟练 Customer Data
熟练 Customer Dealing 
熟练 Customer Experience Management
熟练 Customer Interaction Management
熟练 Customer Query Resolution
中级 Customer Relationship Management
熟练 Customer Satisfaction Management
熟练 Customer Service
熟练 Customer Service Skills
熟练 Customer Services
熟练 Customer Success
熟练 Customer Support
中级 Dispatch Skills
中级 Effective Listening
熟练 Email Support
熟练 Feedback Assessment
中级 Flexible Approach
中级 Fluent in English

语言

中级 英语
熟练 乌尔都语
熟练 信德语
熟练 Saraiki
中级 旁遮普语