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概要
+10 years of customer support experience in local and International campaigns. Have medical experience as well regarding to medicines.
工作经历
Finance Executive
Invoices creation, follow up on payments. Payment planning and strategies to achieve the monthly required revenue. Taking care of all financial concerns of the client. Dealing with only US clients.
Patient Experience Representative
Taking care of patients concern regarding billing. Eligibility verification, patient payment collection. Statement releasing to responsible patient. Medical records and front desk tasks.
Customer Support Executive
Taking care of Pelican Medical Specialist. Front office solution for the specialists. Scheduling, rescheduling the patient. Eligibility verification, medication refills. Referral and authorization.
Co-Owner
Managing the all store related stuff. Purchasing, sale, stock maintaining. Dealing with doctors, medical representatives. Pharmacists etc.
Customer Services Representative
Handle inbound calls for all sorts of customer queries. Move to IRU department for complaint resolution as backend team. 2 years later move to social media team to look into the social media pages of the company. Provide support to the customers over live chat. Performed supportive role on 3111 SMS chat service of Jazz.