Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
Currently, I am employed as a Webchat senior officer at Dubai Islamic Bank Limited, leading digital customer interaction for a prominent financial institution.
During my two years tenure at Allied Bank limited, I served as a customer service representative, specializing in complex customer issues and showcasing strong communication skills.
I am looking for an opportunity that would help me to build up skills and enjoy my growth. I am confident that I will be able to fulfill my duties in conformity to the requirements of the organization.
工作经历
Webchat Senior Officer
Respond customer queries and provide accurate way.Understand trigger statement and provides concise information.Assist the manager to deliver in smooth services.Manage chat queues and concurrent chats.Drive meaningful conversations & meet all services standard and indicator of accuracy.Becoming a brand or product expert.Act as a resource person for conduct assessment/FTC related task.Upsell and cross-sell banks product and services.Planning/ organizing and checking of work progress & schedules to meet the deadlines/ target.Set and meet expectations & meet attendance and punctuality as per bank policy.
Chat Support Officer
Phone banking officer
Phone Banking Officer
Working as a PBO, WCO and as an acting Floor supervisor/team leader Manage floor as acting supervisor and guide other agent regarding different issues Took supervisory calls of annoyed customer Customer dealing, resolve quarries, lodge complaints Excellent command on different application and softwares (IWS, IRIS, T24, MY ABL, MOBILISER, Eocean, CRM AND VISION PLUS etc.) to perform maintenance activity.
