概要


Looking for a suitable job relating my previous work experiences. To develop a career by seeking a challenging position in a progressive organization with an aim to contribute positively towards the growth and objectives of the organization to the best of my capabilities, to enhance ethical standards and to develop my professional skills for growth within the organization.


项目

Nokia Siemens Telenor Project

工作经历

公司标识
ServiceDesk Analyst
IBEX Global
Apr 2021 - 代表 | Lahore, Pakistan

Log incidents/Requests/Interactions into Service Desk System, track through resolution and close tickets. Give additional support to ensure 24 X 7 Service Desk Operations as per the duty Roster. Research, resolve, and respond to inquiries based on Global standards and the use of Global support Systems. Provide accurate and effective solutions directly to end users for incidents of moderate nature to ensure user productivity. Ensure that incidents are escalated/prioritized in accordance with service level agreements and business need. Interact with other analyst in the resolution of issues to ensure timely distribution of knowledge and positive impact on user satisfaction. Keep users informed of status of open service request/incidents and assist with system monitoring responsibilities. Participate in different projects to enhance the support service for end users. Assist IT Team in migration of end user's machines. Perform health check of different HO resources such as printers, photocopiers, projectors, board rooms etc. Communicate planned and short-term changes of service to end-users and contribute to adding problem solutions to knowledge databases.

公司标识
Customer Support Executive
IBEX Global
Sep 2020 - Apr 2021 | Lahore, Pakistan

Currently Working as a Customer Support Executive in IBEX Global for International North America Campaigns. Resolve customer complaints via phone, email, mail, or social media. Using telephones to reach out to customers and verify account information. Greeting customers warmly and ascertain problem or reason for calling. Canceling or upgrading accounts.

公司标识
Traffic Assistant
Gerrys Dnata
May 2017 - Sep 2019 | Multan, Pakistan


Welcome passengers as they arrive at counter
Ask passengers for tickets and verify personal information
Make sure passengers have the right documents and visa
Assist passengers who may have lost their luggage
Issue meal vouchers to passengers of cancelled or delayed flights
Make sure at any special instructions such as fragile luggage is handled with care
Assist passengers who may have missed connecting flights
Checking in cruise passengers to various of places
Verified travel documents (passports, visas) and processed payment methods
Provided directional and local tourist information to travelers
Receive guests upon arrival to the port
Guide guests in relation to documents
Check validity of documents
Direct invited to tour desk services

公司标识
IT Support
BILKISH ASSOCIATE
May 2013 - Jul 2013 | Karachi, Pakistan

Monitoring and maintaining the computer systems and networks. Installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems in person. Working within first or second-line support. Understanding how information systems are used as applying technical knowledge related to computer hardware or software.

公司标识
Technical Support Engineer
MOBILE COMPLETE Inc.
Jan 2009 - Aug 2010 | Karachi, Pakistan

Handling outsourced technical support issues of the company. Troubleshooting Network/Hardware and application related issues with all kinds of Mobile devices like Windows Mobile, iphones and Blackberry devices interfaced in network on different servers.

• Researching and identifying solutions to software and hardware issues.
• Diagnosing and troubleshooting technical issues, including account setup and network configuration
• Asking customers targeted questions to quickly understand the root of the problem
• Tracking computer system issues through to resolution, within agreed time limits
• Talking to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalating unresolved issues to appropriate internal teams (e.g. software developers)
• Providing prompt and accurate feedback to customers
• Referring to internal database or external resources to provide accurate tech solutions
• Ensuring all issues are properly logged
• Prioritizing and managing several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Preparing accurate and timely reports
• Documenting technical knowledge in the form of notes and manuals
• Maintaining jovial relationships with clients

公司标识
Assistant Hardware Engineer
National Database and Registration Authority (NADRA)
Jan 2008 - Jul 2008 | Multan, Pakistan

Worked as an Assistant Hardware and Network Engineer in National Database & Registration Authority Regional Headquarters . (NADRA)
RESPONSIBILITIES
● Hardware - Perform hardware cleanups, parts upgrading, recommendations on replacements, general hardware maintenance and support of all project and client hardware.
● Responsible for designing, developing, and testing computer hardware, including computer systems, circuit boards, computer chips, keyboards, routers, and printers. Supervising the installation of the parts.
● Analyzing complex equipment to determine the best way to improve it.

公司标识
Inventory Executive
TAQ Logisitcs
Aug 2005 - Jul 2007 | Multan, Pakistan


Move inventory and materials across facilities
Process inventory for delivery
Sort, organize, and store inventory in proper location
Package items and label correctly
Scan delivered items and ensure quality
Report damaged or missing inventory to supervisors
Stack and organize large bulk items
Remove inventory from trucks or shipping and delivery to proper location
Update logs and documentation for inventory processing
Move materials from facilities to workstations, pick-up locations, or other locations
Ensure workspace is free of debris and remove safety hazards from aisles
Work as an active team member to complete team goals
     Prepare documentation and inventory for audits

学历

University of Sargodha
硕士, 教育硕士学位, MSc‎
Physical Eduacation
2019
Bahauddin Zakariya University
学士, , Bachelors in Arts‎
مات
所占比重 45%
2007
PCIT
中级/A级, , F.Sc Pre-Engineering‎
Pre Engineering
所占比重 69%
2004
ZFS
大学入学/0级, , Matric in Science‎
Science
所占比重 78%
2002

技能

初学者 .NET
中级 A Levels Teaching
中级 Abode illustrator
熟练 Academic Program Management
初学者 Access Networks
中级 Accounts Reconcialiation
初学者 ACI
熟练 Administrative Functions
中级 Administrative Management
中级 Administrative Office Support
熟练 Administrative Support
熟练 Administrative Work
熟练 Adminstration Knowledge
中级 Adobe After Effects
中级 Adobe Animate
中级 Adobe Illustrator
中级 Adobe Photoshop
中级 Adobe Photoshopp
中级 Adobe Premiere
中级 Affiliate Marketing
初学者 Agile
中级 All Subject
中级 Amazon
初学者 Amazon AWS
熟练 American Accent
熟练 American English
熟练 Analytic Problem Solving
中级 Analytical
中级 Analytical Abilities
熟练 Analytical Problem Solving
熟练 Analytical Skills
初学者 Android .
初学者 AngularJS
初学者 Apache
初学者 App Development
中级 APPLICATION TESTING
熟练 Association Management Software
初学者 Automation Languages
初学者 AWS
中级 Backup & Recovery Systems
熟练 Behaviour Management
熟练 Benefit Communication Skills
中级 Blogger Outreach
中级 Blogging
初学者 Bookkeeping+
初学者 Bootstrap
初学者 Bootstrap Customization.
熟练 BPO
中级 Building Strong Business Relationships
中级 Buisness Developmemt Process

语言

熟练 乌尔都语
熟练 英语

关注的公司

Muhmmad 联系人

Muhammad Aqeel Rafiq
Admire College of Science and Commerce, Multan