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概要
- A passionate and experienced professional with vast experience in the telemarketing industry across diverse regions, including the UK, the US, and UAE.
- Currently serving as a team lead in a UAE-based motor insurance company with demonstrated expertise in leading teams to achieve operational excellence.
- Proven track record of optimizing customer service processes and enhancing overall efficiency. Possesses in-depth knowledge of the intricacies of the motor insurance industry, ensuring a comprehensive understanding of customer needs and industry trends.
- Adept at fostering a collaborative team environment, driving performance improvements, and implementing effective communication strategies.
- Demonstrates adaptability to varied cultural and business landscapes, showcasing the ability to navigate and excel in international call centre settings.
工作经历
Team LEAD
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