Over 16 years of experience of Supply Chain Management including Procurement, Expediting, Vendor Development and Logistics., I am currently perched at Senior level position. Ensuring regulatory compliance and materials management in order to optimize supply chain process, minimize risk and cost associated with supply chain management.
I hold a Masters’ degree in Business Administration (MBA) with strong business skills and an inherent ability to execute multiple projects and lead diverse teams. Dynamic, detailed, and results-centric professional with demonstrated record of maximizing productivity while minimizing expenses. Innovative, analytical, and big-picture thinker, reputable for designing and implementing strategies and blueprints that drive process efficiency improvements. Creative, confident, and effective problem solver. Exceptional communicator, with expertise in international and cross-cultural communications and business relations.
Plan, organize, direct, control and evaluate Procurement & Expediting activities. Management of all aspects of the procurement cycle including technical, procurement and contractual as and when required.
Develop well-organized and defined policies and procedures for identification and proper implementation of procurement under different contracts.
Identify areas for process improvement, cost control and reduction throughout all functions of the procurement curve.
Identify potential vendors and sourcing new vendors to suite the optimum geographical location of Project.
Monitor and communicate team goals and achievement of goals on a regular basis.
Ensure cost effective and timely purchasing as per company policy.
Handle all administrative activities of staff e.g. leaves, travel and performance appraisals.
Attend meetings and liaise with other departments to develop system and procedures as required.
Assign Indents/PR and other tasks to team. Review their job and help/advise as and when required.
Ensure proper budget control. Dispatch monthly report of procurement to all units & departments.
Identifying ways and means to improve imports and expediting.
Successful and in time implementation of SAP MM module as Core User.
Implementation of Procurement KPIs (Key Performance Indicators).
Revamping of Supply Chain SOPs (Standard Operating Procedures).
PR aging over 30 days reduced to 1% from 15%.
Achieving 95% in time and in full deliveries.
Managing Procurement of USD 80 million.
Developing Level 4 contract for consumables items.
Saving of 5% departmental cost from Budgeted amount.
Achieving 7% saving in project procurement through effective negotiation.
Lead the assigned group in work related matters.
Ensure maximum output. Smooth functioning of group and proper budget control.
Search for competitive suppliers. Supplier evaluation/re-evaluation.
Assistance in negotiation, finalizing of MOU.
Sharing current offers with global sales team.
Analyzing steel market trends.
Reviewing L/C terms and conditions to minimize risk.
Arranging logistics for material dispatch and delivery.
Preparing weekly performance report.
Maintain business relationship with the existing clients and suppliers.
Recording all operational activities in (SAGE SalesLogix CRM).
Ensuring proper documentation is carried out to meet ISO standards.
Developed the database sales and purchase of steel products.
Pre-qualification of more than 200 suppliers in a year.
Prepared leads of worth USD 30 million
Established contacts with end user to eliminate traders and indenters.
Directing day to day activities of the Logistics.
Arranging Logistics for P-Blade Servers from nearest Warehouse to Client’s site.
Arranging replenishment of Servers from Hub to Warehouses to maintain MSL (Minimum Stock Level).
Coordinating Unisys Dispatch to Clients for Server Installation process.
Generating weekly monthly and quarterly reports for RMA (Return Merchandize Authority).
Logging RMA activities in Egenera ERP system.
Implementing new strategies to achieve the client’s SLA (Service Level Agreement)
Pivotal role in developing back office operations for Return Merchandizing authority
Training the team on Egenera ERP system to handle RMA tickets
Handled 100 % tickets within SLA
Reducing average response time to ticket from 5 minutes to 3 minutes
Being initial point of contact with the Client.
Training team on product Knowledge and Tele-Sales Techniques.
Assisting TSRs to close sales call.
Maintaining SPD’s (Sales Per Day) of the call center.
Ensuring clients requirements are met and maximize their satisfaction.
Preparing weekly sales report.
Assigning targets to the Tele Sales Agents.Ensuring targets are met.
Awarded as employee of the month
Achieved 70% conversion rate of closing sale from a lead
Prepared new formats of reporting SPDS to client
Leading and supervising the team and closing the sales.
Maintaining SPDs (Sales Per Day).
Preparing dialing leads
Monitoring daily employee disposition sheets
Training employees on product knowledge, customer services and Tele-sales skills.
Best Sales Executive of the Month