概要

SENIOR SALES / CUSTOMER SERVICES PROFESSIONAL

-Experienced Customer service and sales professional with 5+ years in call centers and multinational courier delivery services.

-Excellent communication and diagnostic skills, consistently solve problems and rarely escalate issues.

-Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.

工作经历

公司标识
Supervisor Operations
IBEX
Apr 2016 - 代表 | Lahore, Pakistan

Primary Objectives, Essential Duties and Responsibilities:
-Communicate the company’s vision, purpose, core values to the grass root level employees.
-Handle employee concerns and provide conflict resolution. To address all employees’ grievances.

公司标识
Manager Logistics Operations
FedEx Gerry Int
Mar 2012 - Dec 2015 | Lahore, Pakistan

Duties:
-Escalating and identify any critical issues with customers.
-Answering incoming calls from clients, processing emails and logging calls.
-Following procedures/checklists and updating support documentation.

公司标识
Sales Exective
Mindbridge Pvt. Ltd.
Sep 2013 - Jul 2015 | Lahore, Pakistan

Duties:
-Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.

学历

Virtual University of Pakistan
硕士, 科学硕士学位, Masters in Computer Sciences‎
Computer Science
CGPA 3.0/4
2018
University of the Punjab
学士, 艺术学士, ( B.A ) Bachelors of Art‎
English Literature, Journalism
所占比重 52%
2014

技能

5+ 年 Consultant Sales

语言

熟练 英语
熟练 乌尔都语