概要

SENIOR SALES / CUSTOMER SERVICES PROFESSIONAL

-Experienced Customer service and sales professional with 5+ years in call centers and multinational courier delivery services.

-Excellent communication and diagnostic skills, consistently solve problems and rarely escalate issues.

-Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.

工作经历

公司标识
Vice President Global Business Development
Aksperts Ventures
Mar 2020 - 代表 | Lahore, Pakistan

Maintain planning and strategy oversight for Aksperts Ventures Sales call centers in the Energy and TeleMedia Operations division.
Manage contracts, capacity planning, and invoicing for AVs vendor partners.
Ensure organizations adherence to corporate compliance requirements including standards alignment, FCC consent decree management, and audits.
Develop and implement sales integrity controls and inspections.
Drive and sustain performance acceleration for management (level 1-3) and non-management employees.
Cultivate new sales for AV's Partner Clientele such as Electricity, Gas, Internet, TV, Phone and Home Security market in US and Canada.
Constantly aided the business development initiatives, which resulted in an expanded customer base and contributed to the implementation of strategic planning initiatives and promotional strategies.

公司标识
Executive Director Suppliers Relations
Aksperts Ventures
Dec 2017 - Feb 2020 | Lahore, Pakistan

largest clients, Spark and Liberty Power, since 2017 single point of contact and accountability.
Opportunely grew the Spark and Liberty Power accounts from 1 to 3 sites with a headcount of approximately 200 agents.
Simultaneously launched and managed the account for one of the company's Home Security clients in 2018, Vivint Smart Home, with a headcount of 30 agents.
Maintained P&L and invoicing responsibility on both accounts maximizing contribution margins through process improvement, strategy, and communication.
Executive oversight in Operations, Quality, Workforce, and Training establishing collaborative communication that improved agent output and sales growth of 20 month over month.
Ensured profitability through regular contract negotiations and problem solving.
Exceeded client expectations in process development to improve efficiency with offline work requirements
Budget forecasting accurately yet prudently established assumptions and goals to yield increasing overall revenue and contribution margin.

SELECTED SKILLS
Strategic Planning & Implementation Team Leadership Entrepreneurship
Start-up Operations Technology Integrations Customer Relationship Management (CRM)
Reporting & Analytics Business Process Improvements Staffing & Scheduling
Mentoring & Training Workforce Optimization Performance Management
Project Management Succession Planning Recruitment Retention Techniques
Rewards & Recognition P&L Management Budgeting Change Management
Business Model Development Sales Execution & Marketing Revenue Generation
Inbound & Outbound Calling Telemarketing & Telesales Business Process Outsourcing

公司标识
Supervisor Operations
IBEX
Apr 2016 - Nov 2017 | Lahore, Pakistan

Primary Objectives, Essential Duties and Responsibilities:
-Communicate the company’s vision, purpose, core values to the grass root level employees.
-Handle employee concerns and provide conflict resolution. To address all employees’ grievances.

公司标识
Manager Logistics Operations
FedEx Gerry Int
Mar 2012 - Dec 2015 | Lahore, Pakistan

Duties:
-Escalating and identify any critical issues with customers.
-Answering incoming calls from clients, processing emails and logging calls.
-Following procedures/checklists and updating support documentation.

公司标识
Sales Exective
Mindbridge Pvt. Ltd.
Sep 2013 - Jul 2015 | Lahore, Pakistan

Duties:
-Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.

学历

Virtual University of Pakistan
硕士, 科学硕士学位, Masters in Computer Sciences‎
Computer Science
CGPA 3.0/4
2018
University of the Punjab
学士, 艺术学士, ( B.A ) Bachelors of Art‎
English Literature, Journalism
所占比重 52%
2014

技能

熟练 Business Sevelopment

语言

熟练 英语
熟练 乌尔都语