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خلاصہ
1. Handling Customer Queries and Providing Information as per Defined Standards
2. Effective Redresses of all Customer Complaints and Providing Solutions/escalating Problems
3. Follow up on Escalations and Closing them
4. Educating Customers About Bank's other Products and Services (cross Selling)
5. Generating Leads and Passing Them to Concerned Department
6. Providing Feedback to the manager about Product Process and Contribute to the Improvement
7. Educating Customers about Channel Migration
8. Improve Efficiency as per Interactions and Feedback Received
9. Updating Product and Processes in Databank
تجربہ
