* Recruitment & Development
* Preparation and maintenance of employee data / HR audit
* Attendance & leaves management
* Employee Relations
* Employee Engagement
* Facility management
* HR Services & Operations

1. Assisted in conducting the Portal Based Performance Appraisal drive of more then 3000 management employees.
2. Manage the Management employees Personal files with SAP updation. Supports all the corporate HR Services function and operations i.e. issuance of Confirmation of Service letters after completion of probationary period; Acceptance of Resignation; Transfer/Posting Letters and announce company wide; Issuance of Salary, Service & Experience Certificate.
3. Alliance with HR – Business Leads/Partners in resolving HR related issues of their respective areas and develop monthly HR turnover reports for Management.
4. Payroll processing & Time Management of 5500+ management employees in SAP with Bio-metric Attendance System integration. Final Settlement process of exit employees i.e. dismissal, terminated, retired and resigned.
5. Managed training logistics and administration for internal and external training/learning programs, including vendor requirements, delegate nominations, program invitations, through to management of program on the day of delivery. Liaise with the management to ensure the implementation and delivery of all Training events.
6. Facilitated the management team to bring best solutions for employees. As the team member of HR Business Partner build a strong business relationship with the internal clients and manages the people management related agenda at the internal clients (Generation & Transmission and other support functions). Identified and prepared development plans for the key employees and high potential employees and identified employees ready for the promotion and rotates best talents across different functions in the organization.
7. As a customer services officer, worked at \"Business Operation Center” on \"One Window Operation\" in handling consumer grievances e.g. New Connection, Wrong or Excess Billing, Technical issues of their Electric Connection and later on as Customer Care Representative at 118.