概要

I have overall 17+ years in General Banking demonstrating high level of customer service with excellent communication and interpersonal skills.

工作经历

公司标识
Branch Operations Manager
BankIslami Pakistan Limited
Feb 2023 - 代表 | Karachi, Pakistan

Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branchs monthly expense budget and maintain full accountability for the attainment of branch monthly goals. Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors. Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM. Custodian of all the security documents.

公司标识
Branch Operations Manager
U Microfinance Bank
Feb 2021 - Jan 2023 | Karachi, Pakistan

Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branchs monthly expense budget and maintain full accountability for the attainment of branch monthly goals. Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors. Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM. Custodian of all the security documents. Disbursals of loan accounts (Gold & EMI) subsequent to the availability of authentic documents and the presence of the customers. Managing execution of repayments on due date

公司标识
Branch Operations Manager
APNA Microfinance Bank
Apr 2015 - Feb 2021 | Karachi, Pakistan

•Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branch’s monthly expense budget and maintain full accountability for the attainment of branch monthly goals.
•Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors.
•Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM.
•Custodian of all the security documents.
•Disbursals of loan accounts (Gold & EMI) subsequent to the availability of authentic documents and the presence of the customers.
•Managing execution of repayments on due date

公司标识
Branch Operations Manager
telenor microfinance bank
Oct 2012 - Nov 2014 | Karachi, Pakistan

•Managing daily operations of branch with a primary focus on driving revenue growth, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of branch employees across diverse functional areas. Managing branch’s monthly expense budget and maintain full accountability for the attainment of branch monthly goals.
•Ownership of the branch premises including Opening and closing of the branch as per process and with Joint custodial of cash vault with compliance, audit and self-assessment functions with endurance that the branch is ready at any time to undertake the review and audit by Internal / External / SBP Auditors.
•Continuously reviewing the risk to the cash area and the safety of the branch including movement of cash in and out of the branch with safety and cash loading and serviceability of ATM.
•Custodian of all the security documents.
•Disbursals of loan accounts (Gold & EMI) subsequent to the availability of authentic documents and the presence of the customers.
•Managing execution of repayments on due date

公司标识
MIS Officer
NBP (National Bank Of Pakistan)
Jan 2007 - Oct 2012 | Karachi, Pakistan

•C&RBG Contact person for receiving CAMS related complaints from regions and branches
•Consolidating the data for Reporting Chart of Accounts on quarterly basis
•Formulating reports interrelating delinquencies with various types of Products and various attributes of the customers & regions to enable the management to take pertinent decisions.
•Stoppage of accruals of surrender and deceased cases in the system
•Generation of Delinquency report for Collection and Recovery Department.
•Reconciliation of Data provided by Regions for Collection and Recovery Department.
•Analyzing and reviewing / QA new developed reports, forms and Application Software’s
•Coordination with software vendors and end users to facilitate in development of best possible software for consumer products
•Coordinates a variety of projects and activities for the purpose of ensuring compliance with Senior MIS Officers
•Handling and rectification of CAMS related complaints
•Provide guidance / training to branches, regions if there are IT / CAMS related matters
•Any other assignment given by the authorities.

学历

Allama Iqbal Open University (AIOU)
学士, , ( BSc ) in Social Science‎
Mass Communication
所占比重 70%
2007
Board of Intermediate Education Karachi
中级/A级, 理学院(工程预科), F.Sc Pre-Engineering‎
computer science, math
所占比重 70%
2001
BISE
, Matric in Science‎
所占比重 60%
1998
Board of Secondary Eduction Karachi
大学入学/0级, , Matric in Science‎
Science
所占比重 70%
1998

技能

初学者 Business Development
初学者 Staff Management
熟练 Accounts Administration
熟练 Answering Inquiries
熟练 Banking
初学者 Basic Accounting and Financial Planning
熟练 Branch Administration
熟练 Branch Banking
熟练 Branch Operations Management
熟练 Branch Operations Management
熟练 Branch Support
熟练 Budgeting and Reporting
初学者 Business Development
熟练 Business Management
熟练 Cash Flow Management
熟练 Client Followup
熟练 Client Relationship Management
初学者 Communication and Presentation Skills
中级 Compliance Analysis
中级 Compliance Assessments
中级 Compliance Assurance
熟练 Configuring Software
熟练 Cooordination Skills
熟练 CRM Command
初学者 CRM Analysis
熟练 Customer Relationship Management
熟练 Customer Service Skills
中级 Customer Success Management
中级 Drafting Agreements
初学者 Export Development
熟练 Fleet Management
熟练 Handling Assignments
熟练 Hiring Team Building
中级 InformationSecurity
熟练 Installation and Software Configuration
熟练 Interpersonal Skills
熟练 IT Skills
熟练 Key Account Management
熟练 Korean Teaching
熟练 Leadership Skills
中级 Linux
熟练 Logistics Management
初学者 Low Voltage Systems Handling
初学者 MacOS
熟练 Managing Midsize Teams - 5 to 20 People
熟练 MS Excel
熟练 MS Excel Dashboards
熟练 MS Office
熟练 Opening Branch Offices
熟练 Operation Monitoring

语言

熟练 乌尔都语
熟练 英语