Cloud Sales | IaaS | PaaS | SaaS

connect and pitch corporate/consumer segement for FTTH connections.maintaining benchmark ARPU with nationwide lowest churn ratio.  

Managing routine franchise operational & sales activities.
Network system & Team management of Customer Services to achieve Sale KPI’s target.

Started as ‘Network Support Engineer’ providing online support to VSAT & Wireless customers, Promoted as ‘Sr. Engineer NOC’ performing lead role in migration activities of Wireless HUB and later heading Networks & Support teams for following activities;
Network Management of the Core ISP Networks.
Deployment, configuration & maintenance of network devices like Routers, Switches, Firewalls, VPN, Cache (Squid/BlueCoat ProxySG), DNS, FTP, Mail, Ticket System, Bandwidth Management Servers (AstroFlowGuard/BlueCoat PacketShaper), Bandwidth Optimizer (Xiplink) and RF equipments (Motorola/Netronics).
Planning, executing Core IP Network migration activities as per Business model needs.
Reporting higher Management on VSAT Operational activities and Network analysis.
Assigned to coordinate with the Satellite Operators & Service Providers to initialize requests for VSAT links (iDirect/SCPC/DVBS2) for their service activations, terminations, upgrades, downgrades and follows up customer related queries on Level III support.
Work with field Operations Manager on planning, installation, maintenance and troubleshooting activities of VSAT/Wireless links.
To supervise remote NOC team to ensure stable IP network for Wireless ISP customers.
To work with other Managers to ensure continuous improvements in terms of efficiency of Support/Operational processes, customer satisfaction and application of tools for management, monitoring and optimization.
Follow up with customers on unresolved queries to ensure issues are resolved and customers are satisfied.
Supervising Network Support/Helpdesk Teams on high motivation level & moral by regular departmental meetings & network skill exercises.
Maintain customer Support data and takes regular configuration backups of core network Servers.

Installation of different DSL flavors like ADSL, RADSL, and G.SHDSL.
Installation and configuration of point to point DSL links.
Installation and troubleshooting of ISDN, DDP and VPDN connections.
Performing & configuring Video Conferencing over ISDN or IP at customers end.
Troubleshoots and Support to DOT users.
Configuring, troubleshooting & installation of servers on clients demand.
Daily reporting of visits and telephone logs to Corporate Support Incharge.
Testing different DSL circuits at Exchange end.

To manage the Network infrastructure.
Supervising and managing the collection of revenue.
Troubleshooting at the client end.
Providing Customer Support on telephone through useful suggestions.
Resolving Network problems.

Solving Local Area Network problems at Islamabad Branch.
Supporting Network Engineers in a mutually beneficial way in accordance with Corporate Internet solutions.
Solving problems at Customer end either on phone or by visiting them in order to provide them the possible solutions for better performance according to their existing hardware.
Performing additional technical duties, by supporting branch colleagues as and when required, by solving the problems at their personal systems.