概要

An experienced telesales professional with a solid track record. Possessing a strong commercial acumen and having a proven track record in closing deals over the telephone. Having a in depth understanding the importance of customer service and recognizing the need to balance profitable growth with customer satisfaction.

Currently looking to continue in a successful career in media sales as a telesales executive.

Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales, targets meet on time.

PROFESSIONAL EXPERIENCE

Organization:          Mindbridge (Lahore)

Organization type:  BPO

Designation:            Email support Executive

Tenure:                   Oct 2018 to present

Description:

• Email Support for Uber in SSA region (South Africa, Nigeria, Ghana, Kenya and Uganda).


• Resolving issues like fare dispute as per policy guidelines.


• Assisting drivers regarding account opening and assisting app related issues.

Organization:          Mashreq Bank (Dubai)

Organization type:  Commercial Bank

Designation:            Customer services / outbound sales

Tenure:                   April 2018 to Oct. 2018

Description:

• Introduce the promotions and facilities on Mashreq Credit card.


• Promoting easy cash facility to customer


• Conveying technical information about products, terms and conditions. Closing sales and making plans to gain repeat business.


• Preparing daily reports


• Continues follow up with interested customers.


• Achieved the targets

Organization:          Dunia Finance FZ LLC (Dubai)

Organization type:  Finance company regulated by the Central bank

Designation:            Customer services / outbound sales

Tenure:                   July 2015 to April 2018

Description:

• Booking appointments for the Business Development Managers by making outbound cold calls daily,


• Promoting the company, their products and the benefit of the industry.


• Selling a range of products and services, to both new and existing clients.


• Working on high quality appointment setting campaigns.


• Making B2B outbound telesales calls.


• Conveying technical information to customers. Closing sales and making plans to gain repeat business.


• Attending tradeshows & industry events.


• Performing administrative duties.


• Using the latest sales software.


• Booking appointments for sales representatives to visit potential customers.


• Using Word & Excel to write reports.

Organization:          Relighting FZE (Dubai)

Organization type:  Luxury lighting

Designation:            Sales / Purchaser

Tenure:                   March 2014 to July 2015

Description:

• Providing excellent customer service to customer.


• Selling and purchasing luxury lights.


• Regularly doing market research for business development.


• Arranging display for marketing products.


• Handling corporate sales for different construction projects.


• Advising customers best available solution according to their requirements and needs.

Organization:          Popley Kewalram Jewellers LLC - Dubai

Organization type: Gold and Diamond Jewelry

Designation:            Sales executive / Purchaser

Tenure:                    Oct 2012 to Feb 2014

Description:

•  Arranging and displaying dimond and gold jewelry.


• Maintaining stock regularly.


• Explaining the quality and grade of the jewelry to customer to get the best price.


• Selecting the quality product for purchasing to developed the business.


• Helping customer to choose and select the jewelry and permoting business with up selling.

Organization:           Systems Limited (Lahore)

Organization type:   BPO Call Center and Software House

Designation:              Sr. Operator BPO (Call Center Agent)

Tenure:                     June, 2009 to October 2012

Description:

·         US mortgage industry title writing and outbound calls to get technical information.

·         Creating property tax certificates by getting accurate information.

·         Verify accuracy of information by checking online channels.

·         Using Oracle base operating systems.

·         Getting property evaluations from official web sites and Assessor offices.

·         Updating information in online systems.

·         Contributing in team efforts to achieve targets by going an extra mile.

KEY COMPETENCIES AND SKILLS

Professional

• Experience of working in a call centre environment.


• Experience of generating new business through direct marketing.


• Having a professional and direct telephone manner.


• Ability to sell to senior managers and directors.


• Experience of Microsoft software like Word, Excel and PowerPoint .


• Experience of CRM systems.


• Producing written information for customers and reports for managers.


• Proven organizational and administrative ability

Personal

• A solid team player who thrives on working in a fast paced environment.


• Having a persuasive personality & focused on achieving goals.


• Possessing a confident and articulate telephone manner.


• Ability to stay calm under pressure.

References:

Will be provided on demand.