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概要
I have more than 11 year experience in IT industry. I believes that good team leadership begins with delegation and accountability while putting in place monitoring processes; apply hands-on approach as required to manage and increase team performance standards and accepting on-ground realities to meet and exceed company’s expectation.
Commercially focused, pro-active, always aspiring to be part of a success story, delivering innovations and time-tested solutions for a diverse customer base. Accomplished engineer , with a strong product development and vendor management skills. Holds a Bachelors Degree from Azad Kashmir University Muzaffarabad.
Key Skills:
- Extensive Project and Management experience, from concept to implementation and closure.
- Strong experience at Network Operations, SLA management
- Capable of handling cross-functional team build-up for fast-paced & complex initiatives.
- Excellent people skills, in terms of managing both senior team members and mentoring junior resources.
- Experienced negotiator and proven communicator, able to influence and address executives and stakeholders.
- Skilled at recruiting and hiring. Managed out-sourced partners and consultants.
- Proficient in IT Support.
- Proficient in Business Development.
Specialties:
Customer Operations
Corporate Customer Support
Team development
Team management
Network Operations management
Managed Services
项目
工作经历
Business Development Manager
§ Develop a growth strategy focused both on financial gain and customer satisfaction
§ Conduct research to identify new markets and customer needs
§ Arrange business meetings with prospective clients
§ Promote the company’s products/services addressing or predicting clients’ objectives
§ Prepare sales contracts ensuring adherence to law-established rules and guidelines
§ Keep records of sales, revenue, invoices etc.
§ Provide trustworthy feedback and after-sales support
§ Build long-term relationships with new and existing customers
§ Develop entry level staff into valuable salespeople
Corporate Account Manager
Reach out to customers through emails and phone calls to offer them products and services.
n Responsible for directing and supervising sales operations to ensure profit maximization and realization of sales targets
n Scheduled visit & arrange meetings with customer to discuss how their products can effectively meet the needs of the customer also involve products principle where obligatory.
n Responsible for ensuring that departmental objective and marketing activities conform to the sales target.
n Compiling analyzing and interpreting sales data to product reports on sales performance that can be used by the management team for making the right decisions for the company.
n Pre-work on upcoming tender project opportunity to ensure highly probability.
n Follow-up with corporate customer as well as remote areas customer.
Corporate Sales Manager
Working as a support team leader & also have
abilities to doing individually work.
Providing best IT support to end users
Investigating and solving customers\' problems, which
may be complex or long-standing problems that have
been passed on by customer service assistants;
Handling customer complaints or any major incidents,
such as a security issue or a customer being taken.
Developing feedback or complaints procedures for
customers to use
Locates or proposes potential business deals by
contacting potential partners; discovering and
exploring opportunities.
Closes new business deals by coordinating
requirements; developing and negotiating contracts;
integrating contract requirements with business
operations.
Learning about our organization’s products or services
and keeping up to date with changes.
Technical Support & Sale Executive
Working as a support team leader & also have
abilities to doing individually work.
Providing best IT support to end users.
Create new project regarding networks, server’s
application, laptop & desktop. .
Providing different types of network solutions LAN
WAN to customers.
Daily monitoring support/sales activates.
Deployment of Server & Servers Application like
DNS, DHCP, Active directory, exchange server,
ISA Server etc.
Senior Support Engineer
working as a senior Support Engineer of Systems/networks,
Servers & all PSG Products
Monitoring SLA AJK branch permanent maintenance Contract with
HBL in Azad Kashmir Branches.
Monitoring AKDN permanent maintenance contract all over AJK &
Mansehra, Abbottabad.
Providing different types of network solutions LAN WAN to
customers.
Assistant Manager IT
Network/System Support Engineer
Troubleshooting daily LAN and System problems.
Dealing with the end users to ensure better usage
of IT resources.
Installing Windows Servers, Active Directory, DNS,
DHCP, Exchange Servers, Live Communication
Server.
System/Network Support Engineer
Troubleshooting daily network & system problems.
Dealing with the end users to ensure better usage of
IT resources.
Assisting higher IT staff in suggesting new Hardware
and software for the organization.
Installing new Hardware, Assembling, De-assembling
of PCs.
Providing client support.
Installing,2000, Xp, Me, 98,
Working as team member for new network projects
Multimedia Support
