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ponsibilities
Monitoring overall Workshop operations including Customer handling, Spare Parts stock
management and Warranty handling to the best of my knowledge and experience.
Warranty management and controlling.
Spare parts and Inventory control management.
Manpower Skills development and Operations development.
Team building and Team management.
Customer complaints handling and Customer care.
Ensuring implementation of 5S, Operational & Safety Standards.
Workshop operations and management to achieve Job Cards and Spare Parts Sales target
including creation of Customer profiles, Job cards, Counter sale, Job cards and Customer
invoices through SMIS software systems.
Develop Suzuki culture and ensure 5S, Safety, Health and SAP implementation at Work place
including Customer post service follow-up, next due Service reminder calls and other related
activities to ensure Customer Satisfaction and Retention.
Warranty management and Resolution of customer complaints. Dispatching of Defective
Warranty parts to the Concerned Section and Quality department. Get Customer Satisfaction
note duly signed to close the Complaints.
Warehouse and Inventory management through SMIS Software, Ensure Uniform Spare Parts
ordering, maintain 5S of Ware house, Part Number tagging and Location management.

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Responsible for assigned sales targets (monthly, quarterly and annually).
Goals set for month, maintaining relationship with target customers, ensuring high rate of
return on investment, sales support and sales
Maintaining stock as per norms, Document collection, and provide daily updated data.
Promoting the Brand & Encouraging the Sales through various Promotional Activities,
Establishing a healthy relationship with local dealers.
Operating Internet, Updating all records 6and documents (Hard copy as well as Soft copy),
Purchasing and maintaining stocks, Data Entry, Networking with different stake Holders and
organization.
Proper execution of order and deliver it on time.