Looking for an opportunity to utilize my professional study strengths in order to build my career that would intrinsically help me in achieving greater practical excellence in technical domain, exceptional hardworking nature along with good communication skills to explore the requirements and come up with innovative solutions.
Deployed as Resident Engineer at JAZZ Telecom - Network Operations Center (Enterprise Data Networks).
Working with the Data Center Planning group and assisting with Network capacity and high availability requirements.
Providing Technical Support and Identify + Resolve recurring issues.
Coordination with Cisco TAC for technical assistance and support.
Installation, configuration and troubleshooting related to Routing, Switching, Security, VPNs.
Deep investigation, analysis and resolution for all kind of Network base issues.
Management of Solarwinds Network Performance Monitor to ensure proactive monitoring of the whole network infrastructure.
Working as a part of a Team and operating in a fast paced, changing and challenging 24x7 environment.
Documentation related to Network Design and Infrastructure by Microsoft Visio.
Installing, Configuring and Optimization of various Routers, Switches, Firewalls and VPN Concentrator for optimal performance on a wide range of devices like (2600, 2800, 3020-CON,3500,3700,3800, ASA-5540/5585,6500,7200,7600) Juniper (SRX-220, EX-2200, QFX5100, EX-2300, ACX-2100, SRX3400, SRX550, ) implemented in company's network.
Design and Execute “Proof of Concepts” (POC) for various Network Control Devices.
• Proficiency in Sophos and Kaspersky Security Solutions.
• In depth experience in configuring Firewalls/ UTMS’s and troubleshooting general Network related issues.
• Coordinate with security vendors for efficient resolution of Customer Queries.
• Monitor current reports of computer viruses to define when to update virus protection systems.
• Conducted multiple POC’s for Sophos XG Firewall.
• Has experience dealing with Preventing Ransomware Attacks and preventing them in future using tools like Sophos Intercept-X.
• Assure fulfillment of service levels as defined in Customer’s Service Level Agreements
Working on Active Directory.
Working and managing VMs on ESXi 6.0.
Sophos Firewall and Endpoint Protection.
Sophos Access Points and Sophos RED (Remote Ethernet Device).
Kaspersky Endpoint Security using Kaspersky Security Center and applying security Policies. DHCP, IP, Networking, Hardware/Software Troubleshooting, TCP/IP, LAN/WAN, VPNs,DNS.
To provide excellent customer services while in contact with customer over the telephone in accordance to the defined SOPs.
To communicate effectively and efficiently, while handling customers online and display strong and effective call management
To achieve assigned quantitative targets effectively as per predefined parameters.
To follow the company policies & procedures dutifully.
Monitoring the System Alarms on NMS (Network Management System) of Lahore.
Troubleshooting different problems of Networks in Fields.
Configuration of SDH (Synchronous Digital Hierarchy)