Dispatching Mails and Additional Responsibilities:
1. Mail Delivery and Dispatch: Efficiently deliver official correspondence within the organization and to external entities, either in person or through courier services, as required.
2. Record Maintenance: Maintain accurate and up-to-date records of all received and dispatched mail and packages using a dedicated dispatch register.
3. Mail and File Acknowledgment: Ensure proper documentation of mail and official file receipts using the organization's official receiving book.
4. Coordination with Government Departments: Coordinate with various government departments to track submitted files and provide updates on their status.
Bank-Related Responsibilities:
1. Cheque Management: Handle the cashing and depositing of official cheques in compliance with organizational requirements.
2. Regulatory and Billing Transactions: Manage the submission of payments and documentation related to FBR tax, NTC billing, PTA pay orders, and other tax-related obligations.
3. Allowance Distribution: Deposit communication allowances into individual staff accounts across various banks as specified by the organization.
4. Account Opening Coordination: Facilitate the account opening process for new employees by meeting bank requirements and arranging necessary documentation from the organization.
5. Additional Duties: Perform any other official bank tasks assigned by the line manager to support organizational objectives.
 
Maintenance and Management of Official Bikes:
1. Oversee the regular maintenance of official bikes, ensuring timely oil changes, filter replacements, and any other necessary repairs or services.
2. Accurately record and enter invoice amounts for maintenance work in the official logbooks.
3. Verify and cross-check all entries made in the logbook, ensuring accuracy and compliance with organizational procedures.
4. Monitor and manage the refuelling of all bikes on a weekly basis, as instructed by the admin team.
5.Ensure that all bikes are parked properly in their designated spaces to maintain order and security.
Medical Claims Management:
1. Process medical claims for OPD and IPD staff by thoroughly checking and verifying the authenticity of submitted documents.
2. Compile and maintain digital records by scanning all documents and uploading them to the official OneDrive.
3. Update and manage data in the master tracking sheet provided by the insurance company.
4. Ensure all claims are properly logged in the organization's official dispatch register before sending them to the insurance company.
 
Procurement and Verification of Office Supplies:
1.      Visit Imtiaz Store to provide monthly office supplies, including kitchen and household items, as per the purchase order issued by the organization.
2. Conduct a thorough count of each item and cross-check it against the invoice to ensure accuracy.
3. Collaborate with CCTV and security personnel, as well as the duty admin officer, to verify the stock and maintain transparency in the procurement process.
 Photography and Event Coverage:
1. Provide photography coverage for official visits and delegations using the organization’s DSLR camera.
2. Capture high-quality images and distribute them to relevant stakeholders, including the Doctors’ Team, Call Centre Manager, Admin, and Government officials, based on their requirements
3. Ensure timely sharing of photographs for uploading on the organization’s official social media platforms and for inclusion in the quarterly FDI official newsletter.
 Supervision of Maintenance Team:
1. Oversee the maintenance team as directed by the Office Facilities Manager          (OFM), ensuring their punctuality and effective shift management.
2. Verify the completion of their daily tasks and communicate any required maintenance work within the office premises.
3. Conduct periodic facility visits with maintenance personnel to inspect necessary repairs, including electrical, painting, or other maintenance needs.
4. Report identified issues to the administrative team for further action and procedural follow-up.
Administrative Support:
1. Provide ongoing support to the administration team by completing tasks assigned as needed.
2. Assist with the verification of data maintained in Excel or other formats to ensure accuracy and consistency.
3. Perform document scanning and facilitate the timely dispatch of documents as required.

• Update account statuses and databases regularly.
• Maintain electronic records and hard copies of all payment plans, amounts paid, and communications.
• Negotiate payoff deadlines or payment plans. • Negotiate settlements to receive payments on certain percentages of debt.
• Prepare customer financial statements for banks and the state credit department.
• Keep track of assigned accounts to identify outstanding debts.
• Contact debtors to inquire about their payment status.
• Handle questions or complaints regarding collections.
• Investigate and resolve discrepancies.
• Build trust relationships with debtors, when possible, to avoid future issues.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Conduct field recovery for loan collections.
• Comply with requirements when legal action is unavoidable

• Handling Customer Inquiries: Responding to customer inquiries related to Ufone products and services, such as mobile plans, data packages, or technical issues.
• Assisting with Technical Support: Providing technical support to customers experiencing network or devicerelated problems and guiding them through troubleshooting steps.
• Product and Service Knowledge: Maintaining a strong understanding of Ufone products, services, and promotions to effectively communicate and educate customers.
• Account Management: Assisting customers with account-related tasks, including bill payments, plan changes, and account updates.
• Problem Resolution: Identifying and resolving customer issues, complaints, or concerns to ensure a positive customer experience.
• Order Processing: Assisting customers with placing new orders, activating new connections, and processing upgrades or changes to existing services.
• Billing Support: Addressing billing inquiries, clarifying charges, and assisting customers with understanding their invoices.
• Up-Selling and Cross-Selling: Identifying opportunities to recommend additional services or products to customers based on their needs and preferences.
• Complaint Handling: Effectively managing and escalating customer complaints when necessary to reach satisfactory resolutions.
• Data Entry and Record Keeping: Accurately entering and maintaining customer information, service requests, and interactions in Ufone systems.

• Customer Support: Providing excellent customer service by addressing inquiries, resolving issues, and assisting with service-related concerns.
• Inbound Calls: Receiving incoming calls from customers, handling their queries, and offering solutions or information regarding Telenor products and services.
• Outbound Calls: Making follow-up calls, conducting surveys, or contacting customers for various purposes, such as sales, upgrades, or feedback.
• Product Knowledge: Staying updated on Telenor\'s products and services to effectively inform and guide customers.
• Problem Resolution: Identifying and resolving customer problems or concerns promptly and efficiently.
• Data Entry: Accurately recording customer interactions, details, and feedback in the company\'s CRM system.
• Sales and Upselling: Promoting Telenor\'s products and services to increase sales, revenue, and customer retention.
• Technical Support: Assisting customers with technical issues, troubleshooting, and helping them navigate device or service-related problems.
• Compliance: Ensuring adherence to company policies, quality standards, and regulatory requirements in all customer interactions.
• Multitasking: Managing multiple tasks simultaneously, such as handling calls, emails, and chats, while maintaining professionalism and efficiency.
• Communication Skills: Demonstrating effective verbal and written communication to assist customers and convey information clearly.
• Quality Assurance: Ensuring that the quality of customer interactions meets or exceeds established standards