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概要
Huma Nusrat
Cell No: +92 300-2414739, 0333-3145223
C.N.I.C No 42101-4566539-0
Email: [email protected] / [email protected]
Career Profile:
To obtain a challenging and dynamic position in an organization by putting dexterity at its best, which will enable me to use my attributes towards the accomplishment of organizational goals and also offer me a personal growth.
Professional Experience:
• Senior Claim (TPL Direct Insurance)aug2016 till working
• Senior Complaint Supervisor (Falcon-i Tracker Pvt.)march2016
• Senior Renewal Supervisor (Falcon-i Tracker Pvt.)may2012
• Assets Anchor(Standard charter) Aug2011--2012
• HR Assistant(Euro Petroleum Pakistan)2009—2011
• Customer Service Sales Claim, Recovery(TPL direct Insurance)july2005-2008
• CS,HR, Sales officer (Toyota Southern/ Toyota Defence Motor)march2001
Senior Claim (TPL Direct Insurance)
providing advice on making a claim and the processes involved;
processing new insurance claims notifications
collecting accurate information and documents to proceed with a claim;
analysing a claim made by a policymaker;
guiding policyholders on how to proceed with the claim;
contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder's property;
monitoring the progress of a claim;
investigating potentially fraudulent claims;
identifying reasons why full payment may not be made;
ensuring fair settlement of a valid claim;
building relationships with loss adjusters, forensic accountants and solicitors, as well as
other legal/claims professionals;
ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
handling any complaints associated with a claim;
involvement in loss adjusting activities and in legal discussions relating to
工作经历
Senior Complaint Supervisor
Senior Complaint Supervisor (Falcon-i Tracker Pvt.)
Responsible to manage a team of 3 officers and a team of Technicians.
Receiving and lodging complaints via CRM and other Applications.
Manage and build good corporate relationship with customers of Insurance companies and Banks.
Handle and rectify multiple customers’ request.
Resolution of complaints and verbal communication with a customer feedback follow up.
Manage and Evaluate employee performance.
Involved in the development plan to manage the acquisition of new business.
Make MIS reports on Customer services activities.
Weekly, Monthly Meeting with Department Head and CEO.
Assets Anchor
o Direct Sales for Personal Loan, Ready cash and Credit.
o Make daily curtsey calls to the customers.
o Visit inducted companies.
o Check customer Electronic customer information Bureau.
o Give all the detail of his/her requirement.
o Login by Bank requirement (N.I.C,Payslips,Bank Statement, TN) Monitoring Take Ownership of Customers complaint and their outstanding.
o Weekly report to Bank Manager Head.
Banca Assurance Consultant
Responsibilities:
o Providing quality Sales in Banks Assurance.
o Understand customer financial well as investment needs
o Make Illustration.
o Document Deliver to the Customer
o Daily Follow up.
o Handing Customer Problem.
o Co-ordination between the Bank Departments
o Weekly report to EFU Banca Unit Head
Customer Service
Responsibilities:
o Providing quality Customer Services on one to one basis.
o Make new Sales with Insurance and Trakker.
o Handling New and Existing Trakker Customer Sales.
o Attending to Customer complains.
o Lodge the Claims and Inquiry.
o Co-ordination between the Sales, Finance & Recovery Departments.
o Handling Out bound calls and Inbound calls.
o Weekly and Monthly Reporting or Customer suggestions to the Sales Operation Manager.
