概要

To gain employment with a company or institution or with a financial institution that offers me a consistently positive atmosphere to learn new technologies and implement them for the betterment of the business and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned.

项目

YAYVO.COM

工作经历

公司标识
Assistant Manager Operations
Muller & Phipps Pakistan (Pvt) Limited
Jan 2022 - 代表 | Karachi, Pakistan

Managing Overall Inbound and outbound couriers and logistics operations.
Striving to achieve excellence.

公司标识
Team Lead - Contact Centre/ Express/ Domestic/ International/ Sentiments/ya
TCS Private Limited
May 2019 - Jan 2022 | Karachi, Pakistan

Title Team Lead - YAYVO.COM
Dates Employed May 2019 – Present

Location Karachi, Pakistan
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Managing Over all Contact Center Operations.

Customer Centricity.

Virtual and Live Teams Management.

公司标识
Key Accounts Executive
TCS Private Limited
Jan 2019 - Apr 2019 | Karachi, Pakistan

Title - Key Accounts Executive
Dates Employed Jan 2019 – Apr 2019
Employment Duration 4 mos
Location Karachi, Pakistan

==========================================================================
Managing key Accounts Operations

Network wide operation requests

Mail management systems and operations

Nation wide Coordination with Network

Customer/Client Services - Key Accounts

Shipments proactive track and trace

Customer - PRO ( TCS Database )

Delivering value in order to retain clients

==========================================================================

Managing major Online Clients by providing them state of the art Ecom Solutions.

公司标识
Senior/Executive Service Ambassador - YAYVO.COM, Sentiments, HAZIR
TCS Private Limited
Jul 2017 - Dec 2018 | Karachi, Pakistan

Senior/Executive Service Ambassador - YAYVO.COM, Sentiments, HAZIR
Dates EmployedJul 2017 – Dec 2018
Employment Duration1 yr 6 mos
LocationKarachi, Pakistan

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YAYVO.COM

BIN Orders Verification, Customer Feedback and escalations.

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SENTIMENTS EXPRESS

Point of contact for complains resolution, Nationwide coordination, Team Lead for Quality Circles.


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TCS HAZIR

Orders Analytics, Nationwide co-ordination, Implementation of new web based portal, customers feed back, customer's management, TCS HAZIR Whats App Services.

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Additional Task's :

Roster Management
Attendance Management
Floor Management
Contact Center solutions innovation

==========================================================================

Major Additional Task :

TCS introduced WORK FROM HOME Program to generate Part time employment.

Assigned as HONORARY Team Lead to manage a virtual team for contact center operations.

Training and Development

ABU's and PAYROLL

Virtual Team's Roster Management

公司标识
Service Ambassador - Yayvo.com, Sentiments express, VAS ( TCS HAZIR )
TCS Private Limited
Apr 2016 - Jul 2017 | Karachi, Pakistan

Title Service Ambassador - Yayvo.com, Sentiments express, Value added services (TCS HAZIR SUBKUCH)

Dates Employed Apr 2016 – Jul 2017
Employment Duration 1 yr 4 mos
Location Head Office Karachi, Pakistan.

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YAYVO.COM

E COMMERCE, Orders processing, Customer Services, Live Chat Support, Customer insights.

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SENTIMENTS EXPRESS

Sentiments Express, an affiliate of TCS E-COM (Pvt.) Limited, is designed to deliver tokens of memories and appreciation to those dear to us. For over two decades, Sentiments Express has upheld its promise to create happiness for its customers nationwide and in the UAE.

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TCS HAZIR

Concierge Model, Procurement Model with state of the art customization.

公司标识
Marketing and development Officer
Smart School System and The city Grammar School.
Mar 2014 - Jan 2016 | Karachi, Pakistan

Administrative In-charge
Marketing coordinator
Business Development
Public Relations
Human Resource

学历

PAF Karachi Institute of Economics & Technology (PAF-KIET)
学士, , BBA‎
Marketing
所占比重 74%
2014
Dj Sindh Government Science College Karachi
中级/A级, , F.Sc Pre-Medical‎
所占比重 60%
2009
the montessori home
大学入学/0级, , Matric in Science‎
所占比重 83%
2007

技能

熟练 communication and decision making skills
中级 Managerial skills
熟练 Sales Support
熟练 skills to work in Stress Environment.
熟练 Supply Chain
熟练 Warehousing
中级 Acquisition Sales
熟练 Adminstration Knowledge
熟练 Analytical
初学者 Analytical Skills and
熟练 Assignments Handling
中级 BPO Supervision Skills
初学者 Business Analytics
中级 Business Portfolio Management
熟练 Cab Controling
熟练 Clienmt Dealing
熟练 Command over English language would be a plus
中级 Communication
熟练 Conservation Awareness
熟练 Content Administration
熟练 Cross Dock
中级 Customer Acquisition
熟练 Customer Relationship
熟练 Customer Success
中级 Digital Supply Chain
熟练 Distribution Logistics
熟练 Distributors
熟练 Document Handling
熟练 eCmmerce
熟练 Enthusiatic
中级 ePortfolio
熟练 Evaluation and Implementation
熟练 Fluency in Bengali
中级 Fluent In English Urdu
中级 Food Knowledge
熟练 Generate Trend Analysis
初学者 Goods classification
熟练 Influence & Negotiation
熟练 Inventory Control
中级 Knowledge Of Amazon Platform
初学者 Knowledge of Spreadsheets
熟练 Learning & Development
中级 Management
初学者 Merchandise Development
中级 Merchandising
中级 Microsoft Excel
熟练 MS Office#
熟练 nalytical Skills
熟练 Negotiation Skill
初学者 Online Marketing Analysis

语言

初学者 阿拉伯语
中级 乌尔都语
中级 英语

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