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概要
Working as Back End Support Officer nManaging SLAs and Back End Processing of the ASK Department.nResponding Customer through SMS Channel.nManaging Point Person Responsibilities at several Times.nCorrespondence with Other Department regarding Technical and Support Issues of ASK Team.nManaging Smooth Operations of Ask Team within defined TAT.Reporting and Documentation to my Line Management. nTrouble Shooting and Team Management.Team Based working environment in 24/7 routine in World Class Customer Services .Call Center Operations.Up selling and Sale Support
项目
工作经历
Assistant Team Leader
Working in capacity to manage the smooth operation of Customer care division where pre sale and post sales dealings,internal and external communication handling and conflict management along with meeting company target.
Floor Supervisor
Was Managing The Floor in Capacity of Supervisor in different Project of In bond Contact Center.
Financial Services Support Officer
Customer Relationship Officer
I have worked there as CRO.
Front End Operations.
Customer management and services
Sales and sales stats collection
Team Leader
I performed my duties at a Consultancy Firm as a Team Leader. Where my key responsibilities were to manage the Team with Several duties and Divisions regarding Consultancy Issues.
Managing Issues regarding Immigration
Reviewing several immigration policies of countries and update the company’s polices accordingly.
Assigning tasks to my team in context of the company target.
