Responsible for all aspects of running a store. Also responsible for the overall Brand Standards, product inventory, visual merchandising, recruitment, hiring, training, and scheduling of all store personnel and protecting Company assets. Assesses and determines to whom each of the Responsibility will be assigned in store to achieve the ideal combination for success. He/she is accountable for the store sales performance and that our associates are following service and selling guidelines, thereby ensuring that all of our customers have an excellent shopping experience with us.

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

To ensure the smooth running of external exams with the rules and regulations set out by British Council.

Assisting the examination officer in setting up the exam rooms prior to the start of exam.

Ensuring candidates enter the exam room, are seated correctly and have the correct paper.

Ensuring candidates are made aware they are under exam conditions.

Dealing effectively and promptly with any queries or problems that arise during examinations.

Prevent possible malpractice.

Remain vigilant all the time.

Completing the attendance and collecting scripts in attendance order.

Providing help and advice to customers using organisation’s products and services.

Communicating courteously with customers by telephone, email, letter or face to face.

Investigating and solving customers’ problems, which maybe complex or long-standing problems that have been passed by customer service assistants.

Handling customer complaints or any major incidents, such as security issues or customer being taken ill.

Issuing refunds or compensations to customers.

Keeping accurate records of discussions or correspondence with customers.

Analyzing statistics or other data to determine the level of customer service organisation is providing.

Producing written information for customers, often involving use of computer packages/software.

Developing feedback or complaints procedure for customers to use.

Developing customer service procedures, policies and standards for organisation or department.

Meeting with supervisors and managers to discuss possible improvements to customer service.

Being involved in staff recruitment and appraisals.

Training staff to deliver a high standard of customer service.

Learning about organisation’s products and services and keeping up to date with changes.

Handling incoming calls or inquiries from prospective customers or clients.

Assisting customers effectively by solving customer disputes.

Provides customer additional information or explain services.

Discuss products offered and ensures customer satisfaction.

Tactfully handles confrontational or stressful interactions with the public.

Complete supporting paperwork and data entry as required.

Accurately captures customer information.

Creates and maintains service reports

To ensure the quality of the food procured.

To report to the manager for the future requirements of the stock levels.

Doing day to day works of store cash control and sales.

Orient and train staff.

Ensure filing systems are maintained and up to date.